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Tonya81
Level 1

Quickbooks Premier 2019 will not open

Hello,

 

   I have had Quickbooks Premier 2019 for a year and a half. I finally learned how to use it well about a year ago and have had no problems with it. All of a sudden it quits opening on my computer. Everything has been updated and there seems to be no problems. I have checked security and firewalls. I also cannot open the Tool Hub. I can open any other program on my computer but those 2. I have been reading up on it and my Premier Pro seems to be a 2019 R9 Version but I understand there is an updated 2019 R14 Version. Would that help and how do I obtain it? Thank you.

3 Comments
MaryAnn_E
QuickBooks Team

Quickbooks Premier 2019 will not open

Hi there, @Tonya81.

 

I'm here to help figure out why you can't open your company file.

 

There are certain reasons why you're having problems opening your company file. Before performing some troubleshooting steps to get this resolved, you'll need to make sure first that this issue is related to the company file rather than the program itself.

 

Let me route you to this article for more details: Resolve Problems Opening QuickBooks Desktop or your Company File.

 

Keep me updated on how it goes. I'll be on the lookout for your reply if you need further help in opening your company file.

 

Tonya81
Level 1

Quickbooks Premier 2019 will not open

Hello.

 

I did the parts that I could on the link you provided. Since I can't open the Quickbooks Premier, I went on to try to open it in File Explorer. It wasn't found. The only thing that was found was the Download Manager for Quickbooks.

SashaMC
Moderator

Quickbooks Premier 2019 will not open

Thank you for reaching back out to the QuickBooks Community, Tonya81. Thank you for following those steps to rectify the problem. Since you are still experiencing a problem, I recommend that you contact our Support team. They have to tools to do a screen share and take a deeper look at what is going on. Here's how to contact them through your program.

  1. Go to the Help menu, then click Quickbooks Desktop Help or press the F1 key.
  2. Hit the Contact Us button, as seen in the display.
  3. Enter a brief description of the problem.
  4. Select Continue.
  5. Choose which method you would like to connect with. The options will be chat or our call back feature.

Reach out to me anytime if you have any concerns, and let me know how the conversation goes. I’ll be right here, ready to help you. Enjoy the rest of the day.

 

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