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John Novak
Level 1

Quickbooks Pro 2014

My computer crashed and I had to re-install QB Pro 2014. It opens but when you use the back arrow to go to the previous document it crashes. I opened and used the QB Tools set. When I run the diagnostic tools, they crash also. How do I fix what is wrong? Quickbooks Pro2014

3 Comments 3
Rustler
Level 15

Quickbooks Pro 2014

2014 is seven years old.  If you are reinstalling to a win7 machine it might still work, but on a win 10 machine it is doubtful.  do a search for a QB clean install and follow the steps.  Be sure to reboot, not  a restart a reboot where you shut it down then wait a few minutes and start the machine back up.

John Novak
Level 1

Quickbooks Pro 2014

Rustler: I followed the instructions for a clean install.  I erased QB Pro 2014 from the computer.Then I reinstalled the tools hub. When I try to open anything in the Tools Hub is says: "Quickbooks Tools Hub Has Stopped Working". So, the tools hub is no help to me. So, what's next?

John Novak
Level 1

Quickbooks Pro 2014

Rustler: I uninstalled  QB Pro 2014. Then, I reinstalled QuickbooksTools. When I attempt to run anything in QB Tools it says:"QuickbooksTools Has Stopped Working". So, how do I make QBTools work?

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