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Chesterspal
Level 1

quickbooks pro tech support

Hello all. Hope someone out there can help. Can I assume there is no phone # for QB tech support for basic crashing issues??

Have QBPro 2004. Bought it then and never an issue. Now, all of a sudden today it is crashing. When I try to open it it shows is trying to run a report from yesterday. I click escape and it open to my business then crashes. Program gone. Tried multiple times and exact same issue. My last backup was from April so I really need to get this to open. Tried to re-install QBPro 2004 program over the old and same issue, which seems odd.

Anyone have enough tech background to know what is taking place, here?

Thanks much~

13 Comments 13
Nick_M
QuickBooks Team

quickbooks pro tech support

Hi there, Chesterpal.

 

Thanks you for stopping by the QuickBooks Community, I'm happy to help. The crashing you're experiencing is more than likely due to the computer operating system and the version of QuickBooks Software you're using as it's been discontinued for several years. I would highly recommend upgrading to a newer version. You can find the contact information for upgrading in the following link to our sales team. If you'd like to contact support you can do so using the following steps:

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose a way to connect with us:
    • Start messaging with a support expert.
    • Get a callback from an expert (availability may be limited).

Thank you for your time and have a nice afternoon. 

Fiat Lux - ASIA
Level 15

quickbooks pro tech support

@Chesterspal 

Was it crashing when you were opening QB or a file? Have you tried opening a dummy file or a sample one? How big is your file size? Which Windows OS do you have?

Chesterspal
Level 1

quickbooks pro tech support

Windows XP Pro-SP3

Closed on its own from yesterday. Crashed on opening from shortcut. Get dialog to register. Exit out of that. Says "rebuilding" a report from the other day. Close that out and it crashes. Program closes.

Tried to open from QB Backup file in Intuit folder and get same thing. Tried under Safe Mode and same thing.

 

Tried re-installing QB from CD and same thing. May try this again as not certain I did it correctly, though. Hoping it will not overwrite my old data files in the process. Last backup was in April.

 

May try installing QB on another XP machine and see if it will open from QB Backup file.

 

Any help of suggestions will be appreciated.

 

Chesterspal
Level 1

quickbooks pro tech support

You asked about dummy file. Yes, I was able to try that using one of the QB sample companies and it still crashed.

Chesterspal
Level 1

quickbooks pro tech support

The QB backup file is 39mB and I have some 200 GB free on my hard drive and 1GB of ram on this 2.8ghz machine.

MariaSoledadG
QuickBooks Team

quickbooks pro tech support

Let's make sure that this will be taken care of and I'm here to help you fix this issue, Chesterspal.

 

You can download and install the QuickBooks Tools Hub to fix common errors. To do this, please follow the steps below.

  1. Close QuickBooks.
  2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). However, If you've already installed Tool Hub before, selecting the Home tab lets you find out which version you're using. The version will be displayed on the bottom right or you can select About to view the version.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. After the installation, double-click the icon on your Windows desktop to open the tool hub.

However, if you're unable to locate the icon, do a search in Windows for QuickBooks Tool Hub and select the program.

 

Then, you can run the Quick Fix my Program from the Tools Hub to quickly repair on your program. This shut down any open background processes. 

 

Here's how:

  1. In the QuickBooks Tools Hub, select Program Problems.
  2. Select Quick Fix my Program.
  3. Start QuickBooks Desktop and open your data file.

If you still encounter the same issue, you can proceed to Solution 2 of this article: QuickBooks Desktop Doesn't Start Or Won't Open.

 

I've also added these helpful articles that will surely guide you on the right track. Just make sure to select QuickBooks Desktop and you're good to go.

 

Keep me posted if you're able to open your company. I know the steps I've provided will fix the issue. As always, let me know if you have any other concerns. I'll be around to help you anytime.

Chesterspal
Level 1

quickbooks pro tech support

Downloaded the file. Creates a shortcut.

 

Clicking on that shortcut gets an error "not a valid win32 application?

 

This is for Windows XPPro-SP3 correct? I see there are selections for compatibility to run it but XP is not one of them.

Chesterspal
Level 1

quickbooks pro tech support

Also tried to install this fix program on another XP machine and get the same error. I can only assume this is not for Windows XP.

 

Please advise and also understand I have QB Pro for 2004. Will this fixer work for that older version?

 

Thanks

Chesterspal
Level 1

quickbooks pro tech support

The fixer file you provided was not for XP. It did open on my Windows10 machine but that was of little help. Suggest Intuit tech support people read the entire post before providing help.

 

In the end I found the issue and I'm back up and running.

ZackE
Moderator

quickbooks pro tech support

Thanks for following up with the Community about this, Chesterspal.
 

If you're experiencing problems using our QuickBooks Tool Hub, you'll want to proceed with suppressing your application (Solution 2), as recommended by my colleague, MariaSoledadG.
 

You can also contact our Customer Care Team for assistance. They're able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

I noticed in your original post you'd mentioned when you try opening QuickBooks, it shows that it's running a report before you can access a company file, then it crashes. With that said, if you're unable to contact Intuit inside of your books, you can reach out to support through our website.
 

Here's how:
1. Go to https://help.quickbooks.intuit.com/en_US/contact.
2. On the Which QuickBooks do you need help with? window, choose QuickBooks Desktop.
3. Click Continue as a guest.
4. You'll be asked to select a version. Since you're using Pro, pick Pro or Premier.
5. Hit Search for something else.
6. In your Tell us more about your question: field, enter a description about what you need assistance with.
7. Press Search.
8. Select Start a Message.

Please feel welcome in posting a reply if there's any additional questions. I'll be here to help. Have a lovely day!

Chesterspal
Level 1

quickbooks pro tech support

Like I stated, QuickBooks Tool Hub will not run on XP Pro for me. I tried it on two different XP Pro SP3 machines and it will not run after loading.

 

Regardless, I found the issue and I'm all set.

 

 

EM67
Level 1

quickbooks pro tech support

need help accessing my account 

call me at [removed]

FritzF
Moderator

quickbooks pro tech support

Thanks for joining this conversation, @EM67.

 

May I know what specific account you're trying to access? Is it QuickBooks Desktop (QBDT) or other accounts? Also, are you getting any error messages? Any additional information will help me provide the best resolution for your concern.

 

However, if you wish to speak with our Support team, you can reach them by following these steps:

 

  1. In QBDT, go to the Help menu at the top, then select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Give a brief description of your issue, then hit Let's talk, and then choose a way to connect.

 

You may also check out this article that tackles what to do if you can't sign in to your account: Get help if you can't sign in to your account.

 

Please post again or leave a comment in this thread if you have any additional concerns. I'm always here to help. Have a good one!

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