Here is my office set up: My office has three computers that access QB data files on a server. However, the software, QB Accountant Desktop is actually downloaded onto each individual C Drive of each computer. So on Computers A, B, C all have Quickbooks Accountant downloaded to their C Drives. But the QB Data files (client files) are on a server that every computer accesses. So if the data file Tom Smith Restaurant is corrupted, then if I tried to open it on any of the three computers, the data file will be corrupted.
Here is my problem: Computer A and B can open any QB Company data file and back it up in under 2 minutes. However, Computer C takes over 10 minutes to open ANY data file and it can take anywhere from 30 minutes to 1 hour to backup a company. Computer A can open up Mexican Restaurant Inc and then back up the company in under 5 minutes. Computer C then will try to open the same company, and it will take over 5 minutes just to open.
Uninstalling and reinstalling QB
Copy the data files onto the C Drive then try to open them (same problem)
Run QB as an Administrator
Run QB Doctor
This is NOT because Computer C's memory is full. Currently, there is 812GB free out of 922 GB.
This is NOT because of any anti-virus, this is a new issue that started a week ago and Computer C has been used constantly for over a year.
This is NOT because the computer is old, Computer C is barely 1.5 years old.
Thanks for sharing the complete details of your concern and what you've done to fix problems when opening and creating a backup in QuickBooks. Allow me to help you get this taken care of today.
Since you've already tried the basic troubleshooting steps, I recommend calling our Phone Support. They have the additional tools, like screen sharing, that can get into your account in a secure environment to further check what causes this issue.
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