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Level 1

QuickBooks Tool Hub won't let me sign in using my log in and password.

I am constantly getting customer merchant service deposit downloads dismissed and I was going to use QuickBooks Tool Hub to check my files but Tool Hub won't let me log in as the Admin but I am the Admin.    I have tried leaving the password blank and that didn't work either.   So can someone please tell me how I can use the Tool Hub if it won't let me log in with my own Admin credentials.

Tool Hub.JPG

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Moderator

QuickBooks Tool Hub won't let me sign in using my log in and password.

Hello there, JenAquaClear,

 

Since you're unable to access QuickBooks Tool Hub because of the login issue, I recommend contacting our QB Desktop phone support. They will be able to help you fix the login and can also check about the other issue you have.

 

Here's how:

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

Let me know if you have other concerns.

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