QuickBooks 2020 worked fine 3 days ago when I printed two checks for my organization, but now whenever I open a company file (I currently have 4 different ones for different orgs) each one will not open the check register. If I double-click on any account from the chart of accounts nothing opens either. If I run a quick report on an account the program crashes. When I re-installed the program everything worked fine until I updated. Any ideas whats happening? Tech support isn't open till Monday.
Hello there, @artic777.
I appreciate your time and effort in reaching the Community space. Allow me to help share information about why this happens and provide steps on how to resolve this.
If the program isn't completely installed or your file is corrupted this can cause a few data damage once you access your QuickBooks Desktop file.
In cases like this, we can go ahead and run the Rebuild and Verify Data utilities. This can help fix data-related issues on a company file.
Here's how to run said utilities:
After that, you can proceed with verifying the data:
For detailed information about this, please see this link: Resolve data damage on your company file.
Once done, make sure to update your QuickBooks to ensure you'll have the latest features and fixes for the program.
See this article for detailed steps: QuickBooks is updated to the latest release.
In case you'll want to reach out to our Customer Support Team on Monday, just click this link to contact them.
You can also check these handy articles that can guide you on how to print check and common task in the chart of accounts:
Know that the Community and I are here to help with anything you need. You can always share your concerns here. Have a good one.
Looks like I'll be contacting support on Monday as it appears to be a problem with an update to the program. While I was waiting I re-installed QB on my PC and everything worked fine until I let the program update. I installed QB on my wife's laptop and let it update there and everything works and opens the way it was intended.
I had the same problem on two different companies. I found that if you rund Quickbooks as an Administrator the CHeck Register opens just fine!
I made a new QB icon on my desktop and right clicked >Properties>Advanced> and checked the "Run as Admin box".
If you just want to see if it will work for you then just hit Start>go to Quickbooks>right click> Run as Administrator. Works for me.
I'm having the same problem with QB Pro 2018. Just started today on QB running on office and home computer. Tried several repair operations but no luck. The only thing that worked was uninstalling and reinstalling QB. It stopped working when I updated the reinstalled QB, however. I think it has something to do with an update, but I will try some of the suggestions here.
p.s. Ran the data rebuild only to get a message it couldn't fix the errors and to contact customer support. I did run as administrator and it did work as Southcomm suggested and that seemed to work. Rather not have to run as admin though.
Just adding my 2p. I encountered the same problem, at first after downloading transactions from my bank and attempting to open the register. Crashed. Any attempt to open ANY register results in no reaction. Any attempt to use the data otherwise (reports, reconcile, etc) results in a crash.
Thank you for joining this thread, @realtime2112.
You can follow the steps above given by my colleague Joesam_M. It will help you fix data-related issues in a company file in QuickBooks Desktop.
If you get the same result, I suggest contacting our Phone Support Team. They have the proper tools to check the cause of the issue and give you an accurate resolution.
You can use this link to reach out to our Phone Support Team.
I’m adding a link here for future reference where you can search for related articles whenever you have issues with QuickBooks: Help article.
Please don’t hesitate to post your comment here in the Community if you have any other questions. I am here to help. Keep safe.
Same issue for me. Quickbooks 2017
Rebuilt data, verified data, updated program. Ran program as 'administrator' . No changes.
Cannot access the check register from chart of accounts (control R or right clicking on account) either.
Will allow me to write check using account that will not open.
When I run report on that account, it crashes program.
- Roger -
I appreciate the steps you've performed trying to fix the issue, @RVHYD.
I haven't found any ongoing investigation about this error when trying to write a check or run a report on a specific account in QuickBooks Desktop. Since the behavior continues after trying the troubleshooting steps, I encourage reaching out to our Support Team team. This way, a representative can review the root cause of the error and can investigate this further securely.
As always, update your QuickBooks Desktop to the latest release to keep your software up-to-date and have the latest feature and fixes.
As you continue working with QuickBooks, you can also read our help articles in case you need references in the future.
Post again if you have any other questions. I'm always here to help. Have a good day!
Performed all of the recommended fixes by Intuit, including un-installing and reinstalling on 6 different systems, including the server.
Results: no fix
This started late last week or early this week.
I don't need to use the check register often.
But, without it, makes the paper ledger system look more reliable.
Obviously they pushed a bad update thats impacting many
The "Run as Administrator" did work for me.
Poor QC on pushing bad updates.
At least I can work around Intuits having thier clients being the QC department.
At least on this one, of several poor programming issues found and never fixed be them.
The worst is Sales Order links break when creating Invoices with back orders about 30% of the time.
Running as administrator worked for me too. This would indicate a possible permissions issue, or looking for a file in a protected directory.
I ran Process Monitor and attempted to open a register. I can see that qbwin32.exe is looking for AccountRegistersUI.dll in the C:\Windows\SysWow64 directory. That file does not exist there (which makes sense).
See attached screenshot.
I setup another (test) company file. I am getting the same results that the check register will not open.
This leads me to believe that my data file is OK. The problem lies somewhere in the Quickbooks program.
- Roger -
Running as Administrator allows access to the Check register, but it kills the interface to outlook.
Also, when using third party addons, its requests pop up approval for things like Roboform. So this work around is a poor excuse for a permanent fix.
I can boot with Admin privilege's for checkbook access or without to allow emailing my quotes, orders, purchase orders. But not both.
I spent all day yesterday on this. QB support was worse than useless. Repairing the file and the installation didn’t help.
The only solution is to uninstall and reinstall QB and NOT install any QB Updates. This resolved it for me.
As soon as I allowed the QB update to install, the problem returned and I had to repeat the process of uninstalling and reinstalling.
Today, I opened Quickbooks and I was prompted to install a new update. I did so. I was then prompted to update my company file. I did that too.
After completing the updates, all was working. I am able to access my register.
I'll be using the program a bit today and will post again if I find any other issues with the new update.
Thanks for the update, QB support/dev teams!
Good Morning, @talstadt1.
Thanks for reaching back out to the Community. I'm glad that you were able to receive some information that helped you resolve your problem.
If there's anything else I can help you with, just let me know. I'm always here to lend a helping hand. Have a splendid day!
Bummer. Spoke too soon, I guess.
I closed QB and re-opened. The problem re-appeared. I then restarted as Administrator and it was able to open the register.
If the update fixed anything, it was only for the duration of the session started just after the update. Perhaps it switched to Administrator to perform the update? I don't recall accepting the elevation, but maybe I just did it quickly by habit.
So, unfortunately, this issue persists.
Thanks in advanced for your continued support.
I can share some information about this problem, @realtime2112,
Our engineers recently tagged this as an ongoing issue with opening Account Registers, and reports in QuickBooks. The fix is in the works and were looking into getting it available as soon as possible.
The recommended troubleshooting at the moment is running QuickBooks as Administrator or trying to open the company file under a new or different Windows user. If another Windows user doesn't exist, you can create one using instructions found on Microsoft's website.
To add you to the notification list of affected users, we recommend contacting our Support Team to give your account information. Once added, you'll receive live updates of the current status of the issue and its fixes.
Please be informed that we have updated our Support options for QuickBooks Desktop. Our representatives are available through chat to accommodate all our customers concern effectively. Always enable pop-up windows on your browser settings to launch the chat window and connect with our representatives.
To get our Support, follow the steps below:
Another option to contact us is through the web. Here's how:
Once connected, provide the following investigation number to our representatives INV-49965 - Cannot open Account Registers in QuickBooks and Unrecoverable error when opening Reports.
Kindly update me if you have any other concerns in the program. I want to makes sure you're taken care of, and I'm here if to help you anytime. Have a good one!