QuickBooks Workforce

txgatorboy · ‎January 13, 2019

Not all of my employees are able to view their W2's. I was able to view mine without issues but my wife was not. It just spins and spins and the says

"Something’s not quite right

We’re having some trouble accessing your W-2.

Please give us a few minutes to fix it and try again."

I have waited a few days and still no luck. Other employees have experienced this with your prior view my paycheck site as well.

Adrian_A · ‎January 14, 2019

Hey there, txgatorboy.

We're still working to fix this issue. As a workaround, you can clear your browser's cache. Let your employees access their W-2 and make sure that they log on to paychecks.intuit.com.

If you're still dealing with the same error, you can reach to our phone support team to get your company details added to the list of affected users.

Let me know if you need further assistance.

txgatorboy · ‎January 20, 2019

Hi Adrian,

Still no luck. When logging in, it transfers you directly to Workforce then when you say not ready it takes you back to View My Paycheck and displays "Well, we’re embarrassed to say something went wrong. Contact us." followed by "We couldn't find your W-2 Please contact your employer to find out when your W-2 should be available." even though the W2's are 100% out there for my employees.

JessT · ‎January 21, 2019

Hi txgatorboy,

Thanks for trying the steps shared by Adrian.

At this point, I would encourage you to contact our QuickBooks Workforce Support again to check this further. They're available from 6 AM to 6 PM PT.

You can always go back to this thread if you have other questions.

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