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Level 2

Random crashes

QuickBooks Enterprise 19

We are having random crashes when processing credit card transactions. When we click on the credit card for payment the program totally shuts down. It's not a daily thing but does happen on multiple PC's (data not stored on these computers).

This happens on multiple PC's running Windows 10 64 bit OS. Minimum 8GB ram.

The program is up to date

Thanks for any ideas or suggestions.

1 Comment
QuickBooks Team

Re: Random crashes

Thanks for bringing this concern to us, @ tim71560.


This may be caused by issues on the computer itself or how QuickBooks interacts with your system. 


Since you mentioned the program is up to date. I suggest to sign up on this article to be notified once updates are available.  Also, in this article you can read some reasons that caused this: While working in QuickBooks, QuickBooks Closes Unexpectedly (crashes with or without an error).


You can always visit our Payments page for QuickBooks Desktop in case you want to learn more some "How do I" steps about payments.


If you have any other concerns, please don't hesitate to leave a comment below. I'm always around to help.

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