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Level 1

401k Contribution Never Submitted


I have run a payroll through QB with direct deposit and a 401k contribution. The 401k contribution was never sent to the investment house. How can I fix/adjust the paystub to not show this 401k contribution, so it doesn't show on their W2, and just have the company write themselves a check to cover the money that was withheld. 

3 Comments 3

401k Contribution Never Submitted

Hi BestSvc23,


I'm here to help resolve your concern with the 401K contribution. 


If you haven't sent the direct deposit, we can void it so you can remove the mentioned deductions. Below are the steps to do so.


  1. From the Employees menu, select Edit/Void Paychecks.
  2. Change the Show paychecks through/from dates to the date of the paychecks you need to void, then press Tab on your keyboard.
  3. Select the check-in question and select Void.
  4. Enter YES, then select Void.
  5. Select the checkbox to agree to the terms and conditions of voiding the paycheck.


If the direct deposit has sent, we'll have to make an adjustment to correct the employee's payroll. Here's an article as your guide: Adjust payroll liabilities in QuickBooks Desktop Payroll.


Moreover, you can visit this article to learn how to let your employees have access to their pay stubs and W-2s any time they need: Invite your employees to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Deskto....


I'm always around whenever you have concerns with processing employee's payroll.

Level 1

401k Contribution Never Submitted

I don’t see my Disbution in 401k guideline 

QuickBooks Team

401k Contribution Never Submitted

Let me chime in and route you in the right direction of support, Billy. 


QuickBooks Desktop (QBDT) relies on the data that Guideline integrates. Since you are unable to access your distribution in 401K Guideline, it's best to contact their support team to investigate this issue. 


Here's how you can reach them out: 



I'll add this guide for more details: Get a Guideline 401(k) plan through QuickBooks Desktop Payroll


Also, you can check out this resource to help you set up a retirement plan deduction or a company contribution to track and tax it appropriately in QBDT: Set up or change a retirement plan.


Should you have more inquiries about your contributions and plans, comment below. I'll be here to offer a helping hand. Take care!

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