Account receivable of a customer showing a balance but customer shows 0.00 balance

Thanks for sharing your concern here in the QuickBooks Community, @Shir0284.

The customer's balance should match with the amount showing in their account when running the Accounts Receivable report. You can see the screenshot below as your reference: 

However, you can check the transaction that showing as unpaid in the A/R report to determine where the balance coming from. Here's how:

1. Go to List and select Chart of Accounts.
2. Search for the Accounts Receivable account and open it.
3. Look for the transaction that's affecting the customer's balance.
4. Double-click it to open.
5. Check if it is the actual customer you're referring to.
6. If yes, make sure that the sales transaction was marked as paid. If not, click Receive Payments to mark the invoice as Paid. Doing this will decrease the balance in your A/R account. Just make sure that this customer already paid the invoice.

If the transaction was already marked as Paid but still showing as customer balance, let's run some basic troubleshooting steps to address it. 

First, update QuickBooks Desktop (QBDT) to its latest release. This will help you fix some minor issues in your company file. 

1. Go to the Help menu and select Update QuickBooks Desktop.
2. Click the Update Now tab. 
3. Select Get Updates to start the download.
4. When the download finishes, restart QuickBooks.
5. When prompted, accept the option to install the new release.

Check again the customer's balance in your A/R account. If you're still getting the same result, run the Verify and Rebuild Data tools. Verify Data self-identifies the most commonly known data issues within a company file while Rebuild Data self-resolves most data integrity issues that were identified.

Additionally, you can check out this article for more details on how to properly track customer transactions in QBDT: Get started with customer transaction workflows in QuickBooks Desktop.

Please know that our doors are always open to help you with any QuickBooks-related concern. Take care and enjoy the day!

Hi Customer, @Shir0284.

Hope you’re doing great. I wanted to see how everything is going about the customer A/R balances issue you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!