Are long wait times expected for chat support? I waited over an hour for a chat response (case number xxxxxxxxx) that said I'd hear back in 5 minutes. I finally gave up

I have found that it's much quicker to get a call back.  

I requested a chat 2 months ago.  Never got a chat session.  

I requested a call back, and got one within 15 mins.  

  (Just a side note- this was before they changed/shortened their hours due to Covid-19.  It may take a bit longer right now) 

Good day everyone, 

I know this isn't the kind of service you expected us to deliver. The possible reason it's hard to get a representative 2 months ago is due to tax season.

I want to make sure you're getting the best assistance you need. If you could provide more details of your concern, I'd be glad to help.

Also, you can follow the steps below if you'd like to contact our chat representative.

1. Go to the Help icon.
2. Select Contact Us.
3. Type your concern in the dialogue box then click Let's talk.
4. You can either select Start messaging.
5. Enter the needed information to complete the process.

To ensure we address your concern on time, check out our support hours.

Feel free to visit our help article page if you have other QuickBooks concerns.

I'm always around whenever you need further assistance.