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lesfen
Level 2
posted
‎March 09, 2019 12:40 PM
last updated ‎March 09, 2019 12:40 PM

Cancel your QuickBooks subscription

Today I opened my Quickbooks Desktop Pro and discovered that it will not connect to my bank.  I also received an email from quickbooks telling me my subscription was cancelled.    Today is exactly one year since I installed Quickbooks.

 

There was no warnings, no emails, no nothing, just cancelled.

 

My credit card info was apparently not valid any longer as it was missing when I logged into my account.  So I updated my credit card info yet my subscription "Intuit QuickBooks Plus Annual Subscription Pro" still says Status Cancelled.

 

How can I reinstate this subscription?

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3 Comments 3
Kristine Mae
Moderator
Moderator
‎March 10, 2019 11:13 PM

Cancel your QuickBooks subscription

We don't want our customers to feel inconvenienced, Lesfen.

 

Let me make it up to you. You can reinstate your subscription using CAMPS. This is QuickBooks Customer Account Management Portal Site that lets you manage your products.

 

Here's how:

  1. Sign in to CAMPS using your Intuit credentials.
  2. Click the Notification (bell) icon.
  3. Choose the suspended/cancelled subscription from the list.
  4. Enter or make sure the payment information is updated.
  5. Click Save and Continue. 
  6. Review the information and if everything looks good, click Reactivate. 

You can also get in touch with our customer service for an agent to reinstate the subscription for you. Here's how to reach out:

  1. Log in to QuickBooks.
  2. Click Help, then choose QuickBooks Desktop Help.
  3. In the Have a Question? window, click Contact us.
  4. On the Contact Us page, click QuickBooks Orders & Account Management, then choose Customer Account Management Portal.
  5. Click Start a Message.

Don't hesitate to visit us in the Community if you have other concerns. Have a good day! 

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lesfen
Level 2
‎March 11, 2019 07:37 AM

Cancel your QuickBooks subscription

None of those suggestions worked.  I tried the first suggestion to click the bell icon and there was no reactivate icon.

 

I tried the second suggestion.  I tried messaging and nobody ever replied.  So I attempted calling the support number and after waiting on the line for over 3 hours I was unable to hold any longer.

 

I need quickbooks to work for me.  I don't know why intuit would have cancelled my subscription with out any notification and then wouldn't give me a method to reinstate.  

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PreciousB
Moderator
Moderator
‎March 11, 2019 10:43 AM

Cancel your QuickBooks subscription

I want to make sure you're able to reactivate your QuickBooks Desktop subscription, lesfen.

 

I appreciate you for trying the steps shared by my colleague.

 

Our live customer care agents are available every Mondays to Fridays 5AM to 5PM Pacific Standard Time. Please try contacting them during this time-frame.

 

I'm sure they will take care on reactivating your account. If you need any help, let me know and I'll be glad to help you out. We hope to see you around more often. Best regards.

 

 

 

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