I CANCELLED our subscription BEFORE the renewal date. Today, on our renewal date I received an email that our subscription was renewed.
I know I cancelled because I completed the survey and specifically addressed that I didn't agree with the new policy of being charged for ACH transactions (deposits into our account). Paying that fee on top of the annual subscription fee is more than the product is worth - at least in the manner that I use the program.
Can't find any number or contact method. How do I speak to a representative. I want my annual subscription fee returned. I do not plan on using the program.
To request a refund, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
Go to the Help icon on the top right.
Enter your concern in the search field.
Choose Talk to a human.
Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.