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Level 1

Cancelled Subscription

I CANCELLED our subscription BEFORE the renewal date.  Today, on our renewal date I received an email that our subscription was renewed.


I know I cancelled because I completed the survey and specifically addressed that I didn't agree with the new policy of being charged for ACH transactions (deposits into our account).  Paying that fee on top of the annual subscription fee is more than the product is worth - at least in the manner that I use the program.


Can't find any number or contact method.  How do I speak to a representative.  I want my annual subscription fee returned.  I do not plan on using the program.

3 Comments 3
QuickBooks Team
QuickBooks Team

Cancelled Subscription

This is not the impression we want you to experience, ParkLegacy.


Let's try checking first in the Billing & Subscription page to check if the QuickBooks Online (QBO) subscription is successfully canceled. Let me show you how: 

  1. Go to the Gear icon on the top menu.
  2. Choose Account and Settings.
  3. Click on Billing and subscription at the left pane. From there, you'll see the status of your account, 
  4. If it is not yet canceled, click the Cancel subscription or Cancel online.
  5. Tick the Continue to cancel option, then tap the Continue to cancel button (if it shows on your screen).
  6. Follow the next steps.
  7. Press Submit and cancel subscription.
  8. Hit Got it.


Once completed, you'll receive an email notification that confirms the cancellation process. See the Cancel your QuickBooks Online subscription or trial article for more details about this one. If you purchased your subscription from iTunes or Google Play, check out the cancel your subscription through an app store article for the detailed steps.


To request a refund, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.


Just in case you'll need to come back with us, just reactivate your QBO account. Feel free to visit our Account management page for more insights about managing your Intuit Account.


This will take you in the right direction today, but please don't hesitate to get back to me if you have any follow-up concerns. I'm always here to help. Have a great day ahead.

Level 1

Cancelled Subscription



Cancelled Subscription

Hello there, @HONTANILLA. We're sad to see you go.


Let me get the help you need to ensure you'd able to cancel your account.


Here's how:

  1. Sign in to QuickBooks Online as an admin user. 
  2. Go to Settings ⚙ and select Account and Settings.
  3. Select the Billing & Subscription tab.
  4. In the QuickBooks section, select Cancel.
  5. Follow the steps on the screen to cancel your subscription.

For more guidance, feel free to check out this article: Cancel your QuickBooks Online subscription or trial


I've also added this link to guide you along the way: What happens to my QuickBooks Online data after I cancel?.


If you want to resubscribe in the future, here's a link that you can check: How to resubscribe or reactivate QuickBooks Online.


If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.

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