I logged into my QB account yesterday and saw that a customer did a chargeback. I looked though all the articles and I understand what a chargeback is and how to proceed but where do I find a copy of the customer's chargeback notice? I've looked everywhere I can think of. Will it be coming as a letter in the mail? I can't reply to the chargeback until I find the chargeback notice. I'd appreciate it if someone can help me understand what to do. Thanks!
All chargeback notices are listed under the Chargeback tab. Since you've already followed the steps provided by my colleague and there isn't an opened case showing, I recommend reaching out to our Merchant Services department.
They will ask for your company details to pull up your account and verify the chargeback request of your customer. They can also help you more with tracking and managing chargebacks from the Merchant Service center.