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Join nowIs it possible for a client to edit their review left on a Find a ProAdvisor page? I haven't found anything posted on the community board about this, and my client doesn't see a way to make an edit.
Thank you in advance,
Cheryl
Solved! Go to Solution.
Hello there, @CTaylor1040.
Once the review is submitted, the edit option is unavailable. If you don't agree with the review, we have a moderation process to do it.
If you feel a review is fraudulent or fails to meet our guidelines, you can contact our support. Please prepare with the following information:
Our support we'll investigate the issue internally. If we conclude that the rating doesn't meet the guidelines, we'll either remove it or moderate the rating as necessary.
You may check this article for more information about the ProAdvisor Review guidelines: Find-a-ProAdvisor Review guidelines.
Please know that we're always here, if you have other questions or concerns, reach out to us anytime. Take care always.
Hello there, @CTaylor1040.
Once the review is submitted, the edit option is unavailable. If you don't agree with the review, we have a moderation process to do it.
If you feel a review is fraudulent or fails to meet our guidelines, you can contact our support. Please prepare with the following information:
Our support we'll investigate the issue internally. If we conclude that the rating doesn't meet the guidelines, we'll either remove it or moderate the rating as necessary.
You may check this article for more information about the ProAdvisor Review guidelines: Find-a-ProAdvisor Review guidelines.
Please know that we're always here, if you have other questions or concerns, reach out to us anytime. Take care always.
Thank you for your reply MaryAnn_E
A potential client of mine wrote a negative review in error but cannot edit, respond, or remove the review. I find this hard to believe since I don't know of any other website (Google, Yelp, etc.) where you can't edit or remove a review.
I had to call Intuit support twice now and spend over an hour so far to have the review removed. I'm still waiting for resolution. There has to be an easier way to do this as even support has to email a higher tier support area just to request a review removal. I say if you can't do it right that delights everyone, then fix it.
My client didn't think her review was going through & did it 3 times. All of them went through & neither of us can delete the duplicates. Can support take care of that for us? I'm surprised they didn't catch that!
Hi there, Sllopez.
Yes. Our QuickBooks Customer Care Team will be your best support concerning deleting Find a ProAdvisor review in QuickBooks. Here's how to reach them:
I've added this article to learn more information about the ProAdvisor Review guidelines: Find-a-ProAdvisor Review guidelines.
Please let me know if you have additional concerns. I'd be glad to assist you right away. Wishing you the success of your business and always keep safe.
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