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Experienced Member

Company Files not showing up in Open Recent

I am currently using Quickbooks for Mac 2019.  When I want to switch company files, I used to be able to go to file/open recent and find my companies listed there.  They no longer show up there and I need help figuring out how to get them back there.

 

On a side note, they also used to show up when I right clicked the QB icon in my dock but they don't show up there anymore either. 

 

HELP!

4 Comments
Moderator

Re: Company Files not showing up in Open Recent

I'm here to help you find your company file, @cindy-g1,

 

Before anything else, let's make sure your QuickBooks Mac file is up to date. Once done, let's do a general search on your computer to locate your company. 

 

To do that, go to your server computer and perform a wild card search by typing one of these extensions on the search bar:

 

  • *.qbw (Working Files)
  • *.qbb (Back-Up Files)
  • *.qba (Accountants Copy Files)
  • *.qbx (Accountants Transfer Files)
  • *.qby (Accountants Change Files)

Don't forget to include the Asterisk (*) before the file extension. Once you found the file, take note of the location and follow these steps to restore them:

 

  1. Go to the File menu then select Open or Restore Company.
  2. Select Open a Company File, then click Next.
  3. Select the company file.
  4. Click Open.

Please update me how the troubleshooting steps go. I want to make sure you're all set.

Established Community Backer ***

Re: Company Files not showing up in Open Recent

Jen_D's advice will restore them (though on the Mac you should search in Spotlight for .qb2019 if you are using QuickBooks Mac 2019 instead of the .qbw and so on). The Open Recent menu is a macOS thing. You can clear it going to the Apple Menu->Recent Items->Clear Recents. Perhaps that's what happened that cleared them.
Experienced Member

Re: Company Files not showing up in Open Recent

Thank you Jen_D.  I know where all my files are.  I haven't lost them.  :)

 

I just can't get them to show up on my "Open Recent" which IntuitBrooks answer below you said was a Mac OS thing.  I haven't cleared them on purpose (which you can do) but they also aren't repopulating there as I open and close them.


Is this something you can help with?

Highlighted
Moderator

Re: Company Files not showing up in Open Recent

Thanks for your prompt response, cindy-g1.

 

In addition to IntuitBooks' answer, it's possible that the Mac system doesn't remember the files that you've recently opened. Let's bring them back by changing the preference.

 

I'll show you how:

  1. Click the Apple logo in the menu bar and select System Preferences.
  2. Hit the General button to open.image.png
  3. Under the Recent items drop-down, choose a different number.

image.png

Restart your Mac computer and  try accessing the company files from the Open Recent menu.

 

I'd like to share this resource to learn more about navigating QuickBooks Desktop for Mac 2019: QuickBooks Desktop for Mac User's Guide.

 

If you have follow-up questions, please let me know. I'll be here and ready to help anytime. Have a good one.