Good afternoon, ewilliams.
If you need an agent to call you, you can sign into your QuickBooks Online account, click the "help" icon on the right hand side. Click the "Contact us" button and type what you need help with. That will connect you with a live agent who will be able to help, and get you a phone agent that specializes in your area of need.
However, while I have you here, maybe I can help. What seems to be the issue?