Credit Card Balance shows Negative in Bank Balance

I appreciate the attachments you've provided, @Budget Friendly Bookkeeping.

Let me share the possible reasons why you're seeing a negative balance in your dashboard.

The bank balance displayed in your dashboard depends on the data your bank shared with QuickBooks. You can compare the transactions and balance from your bank statement with QuickBooks. If indeed there's a discrepancy on it, you can perform manual update on your connected bank account.

Here's how:

1. Go to the Banking menu.
2. Choose the Banking tab.
3. Select your bank account.
4. Click Update.
5. If prompted, enter your Multi-Factor Authentication (MFA) credentials.
6. Click Continue update.

You can check this article for more detailed information: How to manually update bank accounts.

On the other hand, negative balance means you've made an overpayment in your credit card. It's also possible you have an expense transactions that are not recorded in QuickBooks.

Feel free to leave your comments below if you have other questions. I'm always here to help.

Let me clarify:

See PIC attached.  Basically I am trying to understand why in one place the number shows as a positive and in another place it shows as a negative.  How do I explain this to my clients?

Thanks again

Hi Budget Friendly Bookkeeping,

I'd like to jump in and add some insights about the negative credit card balance.

• A positive balance means you have pending charges on your credit card.
• A negative balance means you have made overpayments (the amount you paid is more than your balance due).
• A zero balance means you have not made any charges OR you have paid your balance due.

A negative amount in your Chart of Accounts, it indicates a credit balance. You can pull up the Balance Sheet report to verify the amount.

1. Click Reports.
2. Type "Balance Sheet" in the Find report by name field.
3. Edit the Report period.
4. Click Run report.

On the other hand, you can refer to this article about reconciling account for details.

Please leave a message anytime if you have questions. We're always here to help.

Perhaps I didn't make myself clear.  A Positive amount means I owe the credit card, I agree.  In the chart of accounts if you look at the picture attached it shows as it should, as a positive "Liability". However, again, looking at the picture, the Bank Balance shows a Negative number yet in the register it shows as a positive number.  I should also mention that two different credit cards show up differently in the Banking Windows at the top.  One shows negative and the other positive and both are a liability and not a credit.

Again I ask, how do I explain this to a client?

Hello, @Budget Friendly Bookkeeping.

Thanks for coming back to the Community.

I'm backing up my colleague's information about the difference between bank balance and bank register. I recommend contacting our Customer Support team. This way they can review your account and conduct screen sharing to help explain why the same amounts show up as positive and negative.

Here's how to reach them:

1. Visit this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Online.  
3. Select your specific QuickBooks Online version.
4. Choose any main and sub-topic.
5. Scroll down and click Get Phone Number.

Just in case, you may check this article for more information about checking your balances on beginning balace in QuickBooks Online: Fix beginning balance issues.

If you need anything else, please post a comment in Community. We are here to back you up. Have a good one!

I was just looking to see if there was an explanation. There are more pressing issues than to spend (more) time on this. Again, I know everything is correct in the register. After all, I've been working with Quicken & QB since the 80' s and have taught many CPA firms.  I was just looking to see if this is nothing more than a programming glitch.

Whatever it may be, I'll tell my clients the truth and leave it at that. If they want to spend the money to have me persue this issue then I'll call.

Thanks again.

Congratulations on your working experience with Quicken and QB, @Budget Friendly Bookkeeping. 

We're currently receiving reports from other users that they're seeing a negative amount in the Bank Balance section, just like yours. Our product engineers are aware of this display issue. Rest assured they're taking care of this matter with urgency. 

As an alternative, you'll have to refer to the balance in your client's credit card statement. This ensures your client receives the correct First Citizen Visa's balance. 

In line with this, I still suggest contacting our Customer Care Team. You can either refer to the steps provided by ShallyMar above or go through this article: Contact Support Team. They can add your client's company to the notification list. You'll receive email updates about the investigation's status and its fix. 

It's a great idea to reconcile your client's account on a monthly basis. This ensures QuickBooks matches your client's bank statement. To learn more about this process, check out this article: Reconcile Accounts. 

We appreciate your patience while we're working to fix this. Just drop a comment below if you need further assistance. I'll gladly help, @Budget Friendly Bookkeeping.