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kogexx
Level 2

Credit card invoice payment was bounced. How do we know which of several identical invoice payments was the bad one?

It should show up in QB invoicing but does not.

2 Comments 2
MariaSoledadG
QuickBooks Team

Credit card invoice payment was bounced. How do we know which of several identical invoice payments was the bad one?

You can identify which invoice wasn't paid due to bounced credit card payment by reviewing the Invoice list, Kogexx. 

 

To locate the invoice, follow the steps outlined below:

 

  1. From the Dashboard, navigate to the Sales & Get Paid tab.
  2. Select Invoices from the left-hand panel.
  3. Look under the Status column to find the invoice marked as Disputed

 

A Disputed status will be highlighted in red with an exclamation mark, making it easy to identify bounced payment.

 

Let us know if you have any additional questions and concerns when identifying invoice and its payments in QuickBooks. We're always around to assist you.

jamesjdt
Moderator

Credit card invoice payment was bounced. How do we know which of several identical invoice payments was the bad one?

Hi @kogexx,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.

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