Data Verify Fails; Data Rebuild Fails; Mystery Error Message

Hello, @AndrewC1.

I appreciate the steps you've taken to get this issue resolved. Since you've already run the rebuild tool, let's try and locate your QBWin.log to help determine the cause of the error. You can check out this article and continue performing the steps for additional data damage: Resolve data damage on your company file.

If re-sorting your list won't fix the issue, I'd suggest contacting our Desktop Support Team to isolate this further, They'll be able to access your account in a secure environment and dig deeper using their advanced tools. 

Here's how to get their contact information:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. On the Contact Us page, click a topic.
4. Click on the Get Phone Number button to see the support number.

Keep me posted if you have other questions. I'm always here to help.

Thank you for the reply. However, I'm on a Mac, and the Toolkit is Windows-only.

Hello there, shaysler. Glad to have you back.

In QuickBooks Desktop for Mac, we can manually correct and fix that error using our transaction record numbers. We’ll have a link to open on your QuickBooks.log file since there's an error that occurred. From there, we'll be able to see the list of errors in your company file. Let me guide you first on how to find your QuickBooks.log file. Here's how:

1. Press the command key, then choose Go
2. Then, select Library.
3. Double-click the Logs folder as well as the QuickBooks.log file.

Afterwards, we can continue following the steps below to complete the process:

1. Click the Edit option, then select Find.
2. Search for @recnum then enter the record number.

Aside from the steps above, I would like to include this article that provides more tips and information in completing the process: Verify and rebuild data in QuickBooks Desktop for Mac.

I'm always here together with my colleague to help you more in case you need one. Stay safe! Take care!

Hi, Sarahann - Thank you for your reply.

I pulled the log via Console.

There are over 10,000 errors in the file going back to July 2019.

1, How is it possible that QB has been having problems like this for so long without my knowing about it?

2. I checked a few of them at random, and they are all correct.

The instructions read:
"Look through the results and modify or reenter the data to fix the problem."

So, if the data is correct, does that mean I have to delete and re-enter the transactions?

@shaysler 

Consider contacting a 3rd party file recovery service. They may help you to fix it. Send your email address in a private message to us.