Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowI'm trying to email an invoice with an attachment but the selection is greyed out, any ideas?
Hello there and thanks for the screenshot, kfink,
This is usually a settings issue. And, you'll want to perform the recommended steps so you can send the invoice with an attachment in QuickBooks Desktop.
Step 1: Make sure to update the program to the latest release for maximum use of the functionality.
Step 2: Check the settings in the web mail preferences.
Step 3: Check your Internet Explorer email preferences.
QuickBooks uses Internet Explorer to run web services in the background. You may need to reset your email preferences there.
Feel free to read through these related articles for additional resources:
If you're getting the same results, I highly suggest contacting our QuickBooks Desktop Support Team. They can further investigate why the option to email and send an attachment is greyed out.
Here's how to get in touch with them:
Let me know how this goes by commenting below. I'm always right here to help
Thank you for the quick reply. I followed those steps but no luck. I tried to start a chat but no one ever responded to me. I saw a help line that I may try to call. I'm not the Admin on the account so if it is a setting / preference issue that needs to be changed, I will be out of luck until the admin can help us out.
Hey there, @kfink.
Thanks for following up with us.
Since performing the steps listed by my colleague isn't working for you, you'll need to speak with our technical support team as they have the tools available to share your screen for further review of the issue. I see that you're having issues contacting them via chat. I recommend setting up a call back with an agent. I've included the steps below to do this.
1. Open the Help menu at the top and choose QuickBooks Desktop Help.
2. Type Contact us in the search box and hit the enter key.
3. Click Contact Us at the bottom of the screen.
4. Choose Get a call back from the list of options.
5. Fill out the form and hit Confirm my call.
Please let me know if you have additional questions or concerns. You can always reach out to the Community or me anytime you need a helping hand. Take care!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.