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Super Explorer ***

Enlarge layout designer window

Hi Everyone,

 

The LAYOUT DESIGNER WINDOW that I am working on is too small (see attached image)

Could you show me how to enlarge this window?

 

Thank you,

Solved
Best answer 02-19-2019

Accepted Solutions
QuickBooks Team

Re: Enlarge layout designer window

Hi there, @RichardsNguyen.

 

Thanks for bringing this situation to my attention. Let me help get this sorted out so you can get back to your business.

 

Let's process troubleshooting steps on your Windows DPI settings to resolve the issue on your layout designer window.

 

First, you'll need to change the QuickBooks DPI settings, here's how:

  1. Right-click the QuickBooks icon.
  2. Select Properties.
  3. On the Compatibility tab, select Disable display caling on high DPI settings.
  4. Select Apply, then OK.
  5. Open QuickBooks and check to see if the windows are available.

Next, let's change the Desktop View Preference. Here's how:

  1. Open your company file.
  2. From the Edit menu, select Preferences.
  3. Select Desktop View.
  4. Click My Preferences.
  5. Switch View from Multiple Windows to One Window.

Right after, you'll need to change the Windows DPI settngsand edit the screen solution settings on your computer. You can check out this article for the detailed steps:  QuickBooks Desktop display issues.

 

If you need further assistance with the steps, I recommend calling our QuickBooks Desktop Support Team. They have tools to pull up your account and do a remote  session. 

 

Here's how you can contact our support:

  1. Follow the Official Intuit Contact link.
  2. Select your QuickBooks product.
  3. Select an issue type from the menu below, you need only to select two options for the contact information to appear.
  4. Click Get Phone Number at the bottom.

That should do it! Please let me know how it goes. I'm just a post away if you have any other questions. Have a good one.

8 Comments
Moderator

Re: Enlarge layout designer window

Hi there, RichardsNguyen,

 

Thanks for bringing this concern to my attention.

 

Currently, this is how QuickBooks Layout Designer displays templates.

 

We're always looking for ways to improve QuickBooks Desktop, so we appreciate you sharing your ideas. Need not to worry, I will forward this request to our product engineers so they may consider this for future upgrades.

 

I also suggest that you leave feedback to let them know that this is the feature you're looking for.  To send feedback, here's how:

  1. Click Help on the top menu bar.
  2. Click Send Feedback Online.
  3. Select Product Suggestions.
  4. Type in your feedback or feature request.
  5. Click Send Message.

If you need assistance with any of the features while using QuickBooks Desktop, please don’t hesitate to reach back out.


That way, I can use my resources to get everything working properly for you and make sure QuickBooks Desktop is meeting your business needs. Have a great day!

 

 

 

Highlighted
BRC
Established Community Backer ***

Re: Enlarge layout designer window

@MirriamM

 

RE: Currently, this is how QuickBooks Layout Designer displays templates.

 

It's never, ever looked like this for me.  I've used it on many computers over the years.

Super Explorer ***

Re: Enlarge layout designer window

I had this “small designer layout window” issue since I created the file in QuickBooks Enterprise 2019 version. However, the file which was updated from QuickBooks Enterprise 2016 to 2019 doesn’t have this issue.

BRC
Established Community Backer ***

Re: Enlarge layout designer window

I tried creating a file in 19.0 and didn't see the issue.

 

Is the correct printer selected as your invoice printer?  I wonder if the printer driver could cause this, somehow?

Super Explorer ***

Re: Enlarge layout designer template


@BRC wrote:

I tried creating a file in 19.0 and didn't see the issue.

 

Is the correct printer selected as your invoice printer?  I wonder if the printer driver could cause this, somehow?



I also tried to create a new file on my desktop, and the other one on my laptop. (My laptop and desktop share the same printers)

-Laptop: the width of the designer template is about 1/3 of the Layout Designer window which causes too difficult to design.

-Desktop: the width of the designer template is greater than 2/3 of the Layout Designer window which it is good enough to design.

QuickBooks Team

Re: Enlarge layout designer window

Hi there, @RichardsNguyen.

 

Thanks for bringing this situation to my attention. Let me help get this sorted out so you can get back to your business.

 

Let's process troubleshooting steps on your Windows DPI settings to resolve the issue on your layout designer window.

 

First, you'll need to change the QuickBooks DPI settings, here's how:

  1. Right-click the QuickBooks icon.
  2. Select Properties.
  3. On the Compatibility tab, select Disable display caling on high DPI settings.
  4. Select Apply, then OK.
  5. Open QuickBooks and check to see if the windows are available.

Next, let's change the Desktop View Preference. Here's how:

  1. Open your company file.
  2. From the Edit menu, select Preferences.
  3. Select Desktop View.
  4. Click My Preferences.
  5. Switch View from Multiple Windows to One Window.

Right after, you'll need to change the Windows DPI settngsand edit the screen solution settings on your computer. You can check out this article for the detailed steps:  QuickBooks Desktop display issues.

 

If you need further assistance with the steps, I recommend calling our QuickBooks Desktop Support Team. They have tools to pull up your account and do a remote  session. 

 

Here's how you can contact our support:

  1. Follow the Official Intuit Contact link.
  2. Select your QuickBooks product.
  3. Select an issue type from the menu below, you need only to select two options for the contact information to appear.
  4. Click Get Phone Number at the bottom.

That should do it! Please let me know how it goes. I'm just a post away if you have any other questions. Have a good one.

Not applicable

Re: Enlarge layout designer window

I am working in a hosted QB Enterprise and have the same problem with the layout viewer window.  When I right click the QB icon in the upper left corner it only show move Size Minimize Maximize Close.  Unable to do the first step.  Can you suggest?

QuickBooks Team

Re: Enlarge layout designer window

Thanks for bringing this concern to my attention, @rjpatten.

 

I've got some information to share on how you troubleshoot the Windows DPI settings to fix the issue on your layout designer window.

 

The steps provided by my colleague above needs to be performed on the main server. This way, all users who are hosting the QuickBooks account will have the same preference.

 

There are two ways of performing this process. First is the one presented above and second are the steps that follows:

  1. Right-click the QuickBooks icon, then select Properties.
  2. On Compatibility tab, select Change high DPI settings.
  3. Check Override high DPI scaling behavior then select System (Enhanced).

To give you complete details on this procedure, please see this article: QuickBooks Desktop display issues.

 

If you encounter any issues upon doing the process, you may reach out to our Customer Care Team.They can perform a screen-sharing session in a secure environment and look for the root cause to resolve this matter for you. 

 

Please let me know how this goes and if you ever need anything else. I’m here to keep helping. Wishing you the best!

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