error message "cannot remove log file"

Thanks for bringing this matter to my attention, @OTNW.

I’m here to make sure you’re able to restore a backup copy of your company file.

The reasons behind this error message could be:

• The company file name is consisting of special characters. 
• Restoring a backup over an existing company file.
• You should create and restore a backup using the same QuickBooks version.
• Trying to restore a file that isn’t an actual backup file.
• The file is damaged.

Let’s perform the first solution to this problem by removing special characters from the company file name. Let me show you how:

1. Locate the company file. 
2. Right-click the file name and choose Rename.
3. Type in a file name that has no special character and press Enter.

If the file name is not the reason for this error, check out the solutions 2-6 in this article to fix the problem: Error: Failed or Error: Restore Failed, when you try to restore a backup.

This information should help you troubleshoot and resolve the error prompt when restoring a backup in QuickBooks.

Post again in the Community and let me know if this works out for you. I’m always here to help. Have a good one!

One thing that I found helpful is to close out of Quickbooks and restart my computer.  After that, I was able to restore the backup without a problem.

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@numberworks1 wrote:

One thing that I found helpful is to close out of Quickbooks and restart my computer.  After that, I was able to restore the backup without a problem.

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Works! Always try closing programs and reboot computer first, it's a lot less work!

If you are getting the error while Restoring the company File as {Restore Failed: Cannot remove log file}

You must try check the Underneath Enlisted Points :

1. The Backup file or Company file doesn't consist any special character or space.
2. Check to restore a sample backup file.
3. Perform verify and rebuild. 

If the error persist even above enlisted points are fine then you should Try to contact.

https://help.quickbooks.intuit.com/en_US/contact