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Lumberprincess
Level 2

I keep getting the message Error before you can import this information you must sign into QBO and delete employees.  I have changed the payroll to online payroll under preferences on my desktop QB and have made sure there are no employees in the new online account I'm trying to import data to.  Does anyone have any other ideas?

Solved
Best answer January 10, 2020

Best Answers
Lumberprincess
Level 2

Thank you for your help!  I did get a hold of a person that was able to tell me that my 2015 pro quickbooks wasn't compatible so I he helped me transfer everything to a trial of 2019 QB and once I get that done I should be able to export.  I'll let you know if this fixes it!

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18 Comments
ChristieAnn
QuickBooks Team

Hi there, Lumberprincess.

 

The error happens when QuickBooks Online detects that you activated payroll features like Billing Hold, Direct Deposit Enrollment, and E-Services Enrollment.

 

To fix this error, you'll need to turn on the payroll in Desktop and turn off the payroll in the QuickBooks Online.

 

If you haven't turn on the payroll in Desktop, follow the steps below.

 

1. Click the Edit menu. Then select Preference.

2. Choose Payroll & Employees.

3. From Company Preferences, select Full Payroll or Online Payroll.

 

Please check this article for addition information on how to fix different errors in converting from QBDT to QBO: How to fix errors when converting from QuickBooks Desktop to QuickBooks Online.

 

You may refer to this article what data doesn't convert when you migrate from QuickBooks Desktop to QuickBooks Online:  What to expect when you switch from QuickBooks Desktop to QuickBooks Online.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

Lumberprincess
Level 2

How do I turn off the payroll online?  I have turned on the Desktop payroll to online but that hasn't made a difference.  I had started to work on inserting employees in my online payroll earlier but then deleted the employees I had put in.  Is there something else I need to do to the online payroll?  Also, I had tried a trial a few months back and so I have a second company that shows as one that will be cancelled in a year.  I had exported my Desktop info into that company so would that make any difference?

MaryLurleenM
Moderator

Hello there, Lumberprincess,

 

Note that if you've purchased the payroll with discounts, make sure to contact our payroll support first to avoid removing it. 

 

Here's how you can cancel your payroll subscription in QuickBooks Online:

  1. Click the Gear icon.
  2. Select Account and Settings.
  3. Select Billing & Subscription.
  4. In the Payroll section, select Cancel.
  5. Select Continue to cancel.
  6. Complete the short survey and select Confirm cancel.

Once canceled, go back to your Desktop account and attempt to import the information again.

 

Please let me know how it goes. I'll be around to assist you.

Lumberprincess
Level 2

I am having so much trouble with anything that has to do with help in QB.  I worked on this for 3 hours last night getting passed from person to person and you all are the first people with answers.  Now I can't find anyone who can help me with turning off my payroll and keeping my discounts.  I'm on a chat and have been for 20 minutes and now she's sending me to someone else.   Pretty disappointed in QB help.  I tried the number you have me and he told me to get back on the chat, he couldn't help me.  Starting to wonder if this is the right thing to do since I can't get much help even starting out.   I'll keep you posted.  

ReymondO
QuickBooks Team

We really do appreciate this feedback, @Lumberprincess.

 

I just wanted you to know that providing the best possible solutions to our customers is our main goal here in the Community.

 

I hear you and realize the importance of this matter into your business. Let me raise feedback to our managers in the Customer Service Department so this will be taken care of.

 

For now, it would be best to connect with our Phone Specialist. They can initiate a screen sharing so that they can directly view the error in your account. Here's how to connect with them:

 

  1. Select Help (?) at the top right.
  2. Click the Contact Us button.
  3. Enter your concern in the description box.
  4. Hit Let's talk.
  5. Select Get a callback.

callback 1-5 no description..PNG

I want to make sure you are taken care of. You can always visit the Community page if you have questions in the future.

Lumberprincess
Level 2

Thank you for your help!  I did get a hold of a person that was able to tell me that my 2015 pro quickbooks wasn't compatible so I he helped me transfer everything to a trial of 2019 QB and once I get that done I should be able to export.  I'll let you know if this fixes it!

View solution in original post

Lumberprincess
Level 2

This worked, updating to a newer desktop version before exporting to QB online, thanks so much for all your help!!!

rgager
Level 1

I just had this exact issue but was using the most recent version of 2019 QBD.  Went in and deleted employee as QBD error told me to, but it still wouldn't convert.  Logged out, logged back in, waited a period of time to make sure servers updated, tried again, same error.  Called Accountant's help line and was told there was no work around to set up new subscription and have client cancel first one.  Seems like technical department should be able to have an fix for this one. 

Fiat Lux - ASIA
Level 15

@rgager 

Open your data file on the trial license of Pro 2020

https://quickbooks.intuit.com/learn-support/en-us/new-subscriptions/download-a-trial-of-quickbooks-d...

 

If you have to open a new QBO account, make sure to click the Buy button to get the discounted price for up to 6 months. If you purchase from the trial account, you have to pay the regular price.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

rgager
Level 1

Work for a public accounting firm - we have an Accountant's version of QBO- our clients get a full  year discount if we set up originally.  I was able to save the client $60 on his subscription for the first year.

But thanks for your input!! 

Custom Commercial Cleaning
Level 1

Something's not quite right

Something's not working. Give us a few minutes and try again. If it still doesn't work. please contact us

Fiat Lux - ASIA
Level 15

@Custom Commercial Cleaning 

Try open your account on the private/incognito browser.

rgager
Level 1

Thanks for the feedback.

But after speaking with Accountant services at Intuit I was told that if QBO is set up with Employees already listed there is no easy work around to import your desktop data.  It was HIGHLY suggested to set up a new QBO account, import the desktop data to the new subscription and have the client cancel the first subscription.  Which is what I did!

fishlog
Level 3

I'd say the biggest error is QBO itself! 

amay1
Level 1

I keep getting the same error.

Is there still no way to resolve this, even this much later?

We are an accounting firm and we are using the most updated QB Desktop version (2021).

I have deleted all of the employees from QBO, cancelled payroll in QBO, turned off Payroll in QB Desk (since having it on did not help the migration to QBO).

 

Any new information, as of 11/19/20?

Mark_R
QuickBooks Team

Thank you for joining the thread, @amay1.

 

Currently, we have an ongoing issue where users are getting errors when migrating from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO). However, the migration will continue despite the error, and after a few minutes, the data will be available in QBO.

 

Also, to ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-41539.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.

 

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

 

Thank you for your patience while we work for a fix. Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I'll be more than happy to assist you again.

Fiat Lux - ASIA
Level 15

@amay1 

Make sure the Total Targets < 350K

FILEREPAIR
Level 3

It's a known bug but the migration should work. Do you see data in QBO?

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