Federal tax in October was not withheld for employee. Sept was OK. I tried asking for a call back, but it won't let me me.-It says next available agent is Friday

Let me share with you some insights on how Federal Income tax is being calculated QuickBooks, jameshennessy3.

There are four factors we need to consider to ensure the program calculates the correct taxes. These are the following:

• Taxable wage
• Pay frequency
• Number of allowances
• Filing status

Then, these are the possible reasons why it's not calculating:

• Annualized salary exceeds the salary limit.
• The gross wage of the employees is too low.

To isolate this issue, let's check the employee's profile if they're not set to Do No Withhold. Here's how:

1. Click the Workers tab on the left and choose Employees.
2. Locate and click the name of the employee.
3. In the Pay tab, click the pencil icon to Edit.
4. Verify each section from Personal info to How do you want to pay [employee] carefully. Please make sure to check the What are [employee] withholdings? section where Tax exemptions field can be found and your employee's W-4 information.
5. Verify the tax set up of your employees and correct them if necessary.
6. Hit Done.

Once everything is all set, you'll need to delete their paycheck in the Paycheck List window, then re-create them to reflect the changes. For the detailed steps, kindly refer to this article's Create paychecks in QuickBooks Online Payroll section: Create paychecks in online payroll.

You can also verify if QuickBooks provides the right withholding amount by calculating it manually. For the complete instructions, you can refer to pages 44 - 45 in this article: 2020 Publication 15 - Internal Revenue Service.

Additionally, if you need to discuss sensitive information, our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM on Saturdays. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

Be sure to get back to me if you have other questions. I want to make sure everything's taken care of.