Allow me to help share some information about the employee usage fee for your payroll service.
On top of your annual payroll subscription fee, we have the employee usage fee. This is a monthly processing fee for your employees' transactions. The $2 dollar usage fee is per employee and it is a fixed amount regardless of how many paychecks you are going to create in a month. For example, you created a paycheck for 5 of your employees for the month of March, therefore you'll be charged for $10 for the employee usage fee.
Also, to better discuss this matter with you, I'd suggest getting in touch with our Customer Care Team. They have the tools to check on your account and provide you with more details about this concern.
This should get you moving today.
Feel free to reach back out to me should you need anything else about payroll fees. I want to ensure you're taken care of. Have nice day ahead.
You can also contact our QuickBooks Desktop Support Team they have additional tools to pull up your account in a secure environment and further assists you in printing credit card statements for the usage fee.
Here's how to contact our customer support:
Select QuickBooks Desktop Help from the Help menu.
You can also press F1 on your keyboard to bring up the same Help Panel.
In order to route you to the correct support expert, we need to know what type of question you have.
We’ll provide you a few options. You choose which one is best for you.
Please know that I'm just a post away if you have any other questions about the usage fee. Have a good day ahead!