Hi I’ve been with QuickBooks for a long time and I always renew with your discount offers. I’ve been looking at my billing and I’ve always been charged the full amount,

I am not sure what kind of discount rate did they offer you in the past. As far as I know, Intuit (thru partner) only offers a perpetual discount to renew QB Desktop Enterprise. You may purchase a new blank QBO account with the same email address and migrate data from current account.

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I appreciate you for choosing QuickBooks for your business, @deanhughes84. As an insight, your current subscription rate is dependent on its price and any discounts offered at the time of signing up. 

I would love to have your subscription checked to review your billing history. Contact us by chatting with our Customer Care team so we can securely discuss the charges in detail. 

Here's how: 

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact. 
2. Choose QuickBooks Online, then click Search for something else.
3. Enter "Billing concerns" in the Ask us anything field, then click Search.  
4. Select the Start a Message button and enter all necessary information in the pop-up box. 
5. Click I'm not a robot and hit Submit. 

It may take a while for our agents to join the chatroom to assist you. Please have your details ready for quick verification. 

You can also visit the QuickBooks plans and pricing for more information.  

To see the latest news and product updates, feel free to visit the QuickBooks Blog.

Thanks for visiting the Community. I'm always here to lend a helping hand if you have other concerns with your QuickBooks account.