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Connect with and learn from others in the QuickBooks Community.
Join nowHi there, @RetiredLF.
Let me guide you on how to enter a credit memo in QuickBooks Desktop.
Then you have to record the refunded amount:
For additional reference, you can check this article: Record a vendor refund in QuickBooks Desktop.
On the other hand, you can also check this link for your future reference about QuickBooks Desktop: Help articles for QuickBooks Desktop.
Please let me know if there's anything you need when applying customer credits, please don't hesitate to leave a comment below. Keep safe always.
What's the “appropriate Accounts Payable account”? We have only 1 Accounts Payable account. This article is way too simple. It has only one value: to point me to the other article.
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