I cannot enter bills

Thanks for checking with us, dougs55.

I'd be glad to help you with entering bills in QuickBooks Desktop for Mac. Let's get this working.

You may want to check if your QuickBooks release version is up to date.

In-product update:

1. Go to the QuickBooks Desktop menu and select Check for QuickBooks Updates.
2. If a newer version of QuickBooks Desktop is available, click Install Update.
3. When prompted, click Install and Relaunch. When the update is complete QuickBooks Desktop for Mac will automatically open.

Once you're done updating, try to enter a bill. If the button is not working, you can try to open a sample company file and enter a bill. If you're able to create a bill using the sample company file, then let's try to verify and rebuild your data.

To Verify Data:

1. Choose Window at the top, then Close All.
2. Choose File.
3. Click on Utilities.
4. Click Verify Data.

To Rebuild Data:

1. Choose File.
2. Click on Utilities.
3. Rebuild Data.
4. You will receive a warning message to backup your company file, press OK.
5. Click OK when you get the message "Rebuild has completed".

If the problem persists,  you can uninstall and reinstall the program to fix the issue.

Let me show you how:

1. Close the program.
2. Go to the Finder menu and click Go.
3. Select Applications.
4. Click the QuickBooks icon and drag it to the Trash.
5. Download your QuickBooks Desktop for Mac version.
6. Close all running applications.
7. Insert the QuickBooks CD or double-click the downloaded installer. 
8. Drag the QuickBooks icon to the Applications folder. 
9. Open the application by double-clicking the QuickBooks icon.

These articles are a good reference:

• Reinstall QuickBooks for Mac using clean install.
• Install and set up QuickBooks Mac Desktop.

Please get back to me if you continue to get the same results so I can look further into this. Have a good one.

Open your chart of accounts and confirm your A/P account is active.

These steps did not resolve my issues. I'm running v.20.0.0 R1. I still can not enter a bill using any of the toolbars.

Any other ideas?

Thank you for performing the steps given, @sandsassessment.

To ensure that this issue will get resolved right away, I recommend contacting our support team. They have a tool where you can have a screen sharing session to identify the root cause of this issue. 

 To connect with our live support, please follow these steps:

1. Login to your QuickBooks Desktop and click the Help tab.
2. Select QuickBooks Desktop Help.
3. In the Have a Question window, click the Contact Us link.
4. Then, select any topics.
5. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

I’ve added screenshots for visual reference.

 As always, feel free to visit the Community at any time. We're here to help in any way we can. 

Hello!

I have done all that you said to do and my enter bills button still will not pop up. Because of this, I can not enter bills. Please let me know what else I can do. I have uninstalled, tried the sample (which will pop up but not on my actual company), updated quickbooks, I've literally tired everything.

Hi there, @EliteAntonacci.

I appreciate all the details and the troubleshooting steps you've performed to resolve the issue. 

To investigate why this behaviour is happening when entering a bill, I advise contacting our Customer Care Team. Checking the root cause of this requires tools, like screen sharing, that only them has. They can also create an investigation ticket if other customers are experiencing the same thing. Ensure to review their support hours so, you'll know when agents are available.

I've included a couple of resources about paying bills that you may find helpful in your future tasks:

• Pay bills in QuickBooks Desktop
• Void or delete a bill or bill payment check

You're always welcome to get back to me if you need other help in managing your account. I'm more than happy to assist further. Have a great day!

i am have the same problem.   What do you mean, make sure the a/p account is active?   I have view: active accounts.   So all of my active accounts are open.

When i click "enter bill" nothing happens.

Welcome to this thread, daflaig.

Let me help clarify your follow-up question about active Accounts Payable AP. Since paying bills is part of the accounts payable work flow, you have to make sure your A/P is active in order to enter bills.

If you've already tried all the recommended steps above with no avail, I’d suggest contacting our technical support team. This way, they can take a closer look and further investigate the reason why you're unable to enter bills.

To contact our support, click this link to initiate a live session: QuickBooks Desktop for Mac chat.

I'll leave you with a guide to know anything about QuickBooks Desktop for Mac: QuickBooks Desktop Mac 2021 User’s Guide.

If you have additional questions or concerns while recording tax refund, just leave me a comment below. I’ll be happy to help you out.

I'm always here if you need my help with entering bills. Have a lovely day ahead.