I raised an issue over 7 days ago and its still not resolved?

Hi there, @user31831. 

Intuit strives to deliver customer satisfaction at all times. Besides, this isn't the kind of customer assistance I want you to encounter.

May I know the specific issue you've encounter in your account? Any additional information will help me make sure that I can provide you with the most suitable resolution.

If you have an existing case with our Customer Care, I'd suggest calling or chat them back by clicking the Help button located on the upper right side of your QuickBooks Online account. They have tools to check the status of your case and re-process or process an investigation if necessary. Check out first our support hours and types to ensure we address your concern on time.

For future reference, I'd recommend visiting this website: QuickBooks Online (QBO) Tutorials. This link contains step-by-step videos about effectively managing your QBO account, invoices, income, expenses, banking, and inventory. 

You can provide me the details of your concern by clicking the Reply button below. I'll be waiting for your response, @user31831. I'm always here to help, take good care always.

Please check the issue record by QuickBooks, its still not resolved. 

I Cant keep going over it every few days!! 

Please resolve this. 

Thank you 

John 

I appreciate you for getting back to us here in the Community, @user31831.

We want to help you with your issue concerning QuickBooks Online. However, we need more information about it for us to check for any ongoing investigation and workaround.

Since the Community is a public forum, we're unable to review the records on your account without asking for sensitive information. To follow up, you can also speak to one of our representatives by requesting a callback.

Here's how:

1. Click the Help menu and select Contact Us.
2. Provide a short description or tell us specifically how we can help you, then click Let's talk.
3. Click Get a callback.
4. You also have the option to click Message an agent if you want a chat agent instead.

In the meantime, you can check the following articles for some links about using QuickBooks Online:

• QuickBooks Online Tutorials
• Help articles

Please know that you're always welcome to post any questions you have in this space. Have a great day ahead.

Hi, my QuickBooks issue is still not resolved, your engineers are logged in as my account so you can resolve this but its still not fixed, been three weeks plus now I think. I've been told a few times now that it will be fixed within the next three days and its still not working? My account needs to get in soon, so your engineers need to come out! But I need this fixed. 

I will ask again, when will it be fixed as this is getting rediculous now..? 

Thank you 

John 

@user31831 , You don't seem to be understanding that this is a USER forum.  We all are just customers of QB, except those that specify "team Member".  

In order to get the information or answers that you are requesting, you need to contact Intuit.  NO ONE here can access your account.  We are customers of Intuit, just like you.  

Contact QB/ Intuit.  They will have access to yor account and maybe have answers to your question. 

1. Click the Help menu and select Contact Us.
2. Provide a short description or tell us specifically how we can help you, then click Let's talk.
3. Click Get a callback.
4. You also have the option to click Message an agent if you want a chat agent instead.