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Level 1

Intermittent errors sending statement emails in QB Desktop for Mac 2019

We're encountering the following error intermittently when attempting to email statements from QuickBooks Desktop for Mac 2019:

 

"Warning: No email account has been set in Email Preferences. Please setup an email account in order to send directly from within QuickBooks."

 

We have a Gmail account configured in preferences and it works for sending other emails from within QuickBooks and sometimes when sending statements. This is running the latest version of QB Desktop for Mac on macOS 10.14 Mojave, connecting to a shared company file. We have tried reconfiguring Gmail in settings, repairing the company file, etc., to no avail. Sometimes it seems to be related to sending statements in bulk, but not always.

 

Is this a known bug? How can we resolve this?

5 Comments
QuickBooks Team

Intermittent errors sending statement emails in QB Desktop for Mac 2019

Hello, dmi-morgan.

 

Let me help get you down the right direction. That error usually happens because the email account is not setup correctly. Please follow the steps below to get everything up-to-date and running!

 

1. Choose QuickBooks, then Preferences.

2. Choose the Email icon.

3. From the Send Emails Using Section, select Custom

4. From here you should see a list of email accounts.

5. Select the "Plus" (+) icon to add a new account. 

6. Add a account name and then add settings from your email provider. 

7. You can repeat this process for any other accounts that you'd like to add. 

 

Once these steps are completed, try sending statement emails and see if your issue is resolved.

 

If you have any other problems moving forward, whether it be with your email address or something else. Please, don't hesitate to reach out here. Have a wonderful day.

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Level 1

Intermittent errors sending statement emails in QB Desktop for Mac 2019

Thanks @Nick_M. That is the process we used to add the Gmail account. We have tried removing it and re-adding it when the issue occurs, but receive the same error.

 

Again, this is an intermittent issue which occurs and resolves itself without any changes to the Gmail account that we have configured. We can send other emails from within QuickBooks without issue, it seems to only be statements that give us frequent issues.

 

What additional troubleshooting steps should we take when this occurs?

Highlighted
Level 1

Intermittent errors sending statement emails in QB Desktop for Mac 2019

Thanks @Nick_M! That is the process we used to add the Gmail account in the first place and it does work for sending some emails from within QuickBooks, but occasionally gives the aforementioned error when trying to send statements. Sometimes it works, sometimes it doesn't, without making any changes to the Gmail account in the QuickBooks preferences. We used the same method to remove & re-add the Gmail account, to no avail.

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Moderator

Intermittent errors sending statement emails in QB Desktop for Mac 2019

We can do the verify and rebuild steps, dmi-morgan.

 

I have checked if we have an ongoing investigation, and I've found nothing as of this time. 

 

A damaged data file may be the one causes the error. We can confirm this by performing the verify and rebuild steps. I'll show you how:

 

  1. Click the File menu.
  2. Select Utilities, and then select Verify Data.
  3. If you receive an error message, let's try searching it on our support site for specific instructions to resolve it.
  4. If you'll be prompted that your data has lost integrity, it indicates that you have a damaged file. We'll have to rebuild the file.

 

We can do this by clicking the File menu. Select Utilities, and then Rebuild Data. Next, select OK to create a backup copy of the file. Select where you want to save the backup. Then, when the rebuild has complete, select OK.

 

 

Afterward, let's set up your email preference again. Then, try sending a statement again.

 

If you still get the same thing, it would be best to reach out to our Phone Support team. An agent will take a look at your file and verify the issue further.

 

  1. Go to this page: Contact Us.
  2. Select QuickBooks Mac Desktop.
  3. Click the Search for something else box.
  4. Enter I can't send a statement from QuickBooks Desktop for Mac.
  5. Click Search.
  6. Click the Start a Message button.

 

If you still have other concerns, just let me know. Feel free to tag my name in your Reply.

Highlighted
Level 1

Intermittent errors sending statement emails in QB Desktop for Mac 2019

Thanks for checking if there are any known issues, @Adrian_A.

 

We have tried verifying & rebuilding data, as well as removing & re-adding the Gmail account and neither seem to resolve the issue. I will reach out to phone support the next time that this occurs.

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