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hugh-m
Level 2

iOS app is showing 11 decimal places

IMG_0986.jpeg

My iOS app dashboard is now showing the income and expenses with 11 decimal places. How does this happen? 

1 Comment 1
MariaSoledadG
QuickBooks Team

iOS app is showing 11 decimal places

Let's perform some steps to fix the issue, Hugh.

 

Sometimes, the files in your cache add up and impact your device's speed. You can clear the app's cache to fix the problem. I've outlined the steps to show you how:

For iOS: From your device's Settings, click Setting General iPhone Storage and select the app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, click Offload App.

 

Once done, let's refresh your data. This way, we can verify if this is also one of the factors that cause the odd behavior. Here's how:
 

  1. Go to Menu ☰ and select Help & Feedback.
  2. Tap Refresh Data.
  3. Click Refresh to confirm.

 

However, if you're still getting the same result, uninstall and reinstall the app. 

 

Furthermore, QuickBooks can record new transactions from images of physical receipts. To know more, check out this article: Record Or Attach Expense Receipts In QuickBooks Self-Employed.

 

Please get back to us if you have any other concerns with your dashboard display. We're here to further assist you anytime.

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