I am having a technical problem with the Set Payment Reminders screens. THey are not resizing and are set off center and too small so that the progress buttons don't show. So I can't set up batch payment reminders. I spent 2 hours on Chat with a QB tech support and they could not fix the problem. I have tried reinstalling the program and every screen issue resolution idea I could find online, such as checking Compatibility settings, etc.
I hope your day is going well so far. To properly assist you with this issue, are you the only user having this problem, or are others as well? This will allow me to determine the best solution for your unique business. In the meantime, you can try another basic troubleshooting step that helps to resolve this problem. It's called Clean Install QuickBooks Desktop.
If you have any questions, please let me know. I want to make sure that this issue is resolved as soon as possible. I'll be waiting for your response.
I appreciate the troubleshooting steps you've tried to resolve the issue, dgordon11.
I want this sorted out so you'd be able to finish setting up your Payment Reminders. Let's try another troubleshooting step to fix sizing or other display issues. We can change the display settings in QuickBooks. Here's how:
Once done, try re-opening QuickBooks to check if you're now able to set up the payment reminders without having any issues.
Please check out this article for additional information and steps on fixing screen issues in QBDT: Fix screen issues in QuickBooks Desktop.
I'd appreciate it if you could give me an update on how the steps work. I want to make sure this is taken care of.
I did that. Did not resolve the issue. I also used the repair tool. did not work. I also played around with font size and resolution. Did not work. I did everything in the FIX SCREEN ISSUES> didn't work.
Still not working. I have even tried installing the program on another computer and the problem is still there so FOR SURE the problem is in the program. Someone was supposed to call me back on Friday and they never did.
Let me add some information about why you are experiencing this kind of issue in your QuickBooks Desktop.
First, check if there is an update with your Windows Operating System. QuickBooks Depends on your Windows OS, so if there is an update, it affects the behavior of the QuickBooks software.
Second, your QuickBooks Desktop is not on its latest release. Updating to a new release usually involves minor changes but it doesn’t require you to update your company file. This also helps run the software smoothly.
To update your QuickBooks Desktop, here’s how.
If you wanted to set up an automatic update in your QuickBooks Desktop, you can refer to this article. Update QuickBooks Desktop to the latest release.
If the issue persists, I recommend getting in touch again with our Phone Support Team. They have the proper tools to check your account and give you a proper resolution.
Please follow the steps above given by my colleague to reach our Phone Support Team.
Feel free to leave a comment if you have any other questions. Take care!
I did all of those things. I spoke with a chat rep for over 2 hours. I have been on the phone twice with a phone rep who could not help and escalated it last Thursday. Someone was supposed to call back but never did.
This isn't what we want you to experience with us, @dgordon11.
Since you've mentioned that the representative already escalated the case, I suggest calling us again to check its status. If you have the case number, then you can provide that to the next agent.
Here's how to contact them:
For more details about our support availability, refer to this article: Contact Support.
If you have other concerns, please let us know. Have a great day.