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item description not showing up on invoice

just upgraded to QB Mac 2019 and item descriptions are no longer showing up on invoices as they did before upgrade.  thanks

8 Comments
Established Community Backer ***

Re: item description not showing up on invoice

If you are saying the descriptions show from the item list but not when the item is used on an invoice, submit a bug report from quickbooks>quickbooks feedback.

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Re: item description not showing up on invoice

ok thank you

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Established Community Backer ***

Re: item description not showing up on invoice

Can you post some screen shots showing what you are seeing? And maybe a PDF of the print out?

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Re: item description not showing up on invoice

I am pulling time entries from timesheets onto the invoice.  the item number shows up but not the description.  new since upgrade.  thanks

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Re: item description not showing up on invoice

item list

Moderator

Re: item description not showing up on invoice

Hi there, @jsummer07.

 

Thanks for getting back to us and providing additional details. I'm here to point you in the right direction for determining why the item description is not showing on the invoice. 

 

To make sure the item descriptions are included when you're transferring time entries from timesheet to invoice, you need to add the Description column in the Time/Costs settings. 

 

Here's how: 

  1. On the open invoice, click Time/Costs.
  2. In the Choose Billable Time Costs window, click the Time tab.
  3. Click Change.
  4. Select Do not combine activities.
  5. Select Transfer service item descriptions.

I've attached an additional reference about timesheet in QuickBooks: QuickBooks Desktop for Mac 2019 User’s Guide (Filling in weekly timesheets page 119-120).

 

If you get the same result, I recommend reaching out to our Customer Care support. They can use the screen share tool to help you get to the resolution quickly.

 

Here's how: 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Mac Desktop.
  3. Select a topic.
  4. Click on the Get Phone Number button.

That should get you back on track. Please don't hesitate to let me know if I can be of further assistance. I'll be happy to help you out. Wishing you well.

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Re: item description not showing up on invoice

this worked.  thank you !

Moderator

Re: item description not showing up on invoice

Hello there, jsummer07.

 

Thanks for getting back to us and letting us know the outcome of the troubleshooting. I'm glad to hear that you found it helpful.

 

Please know that the Community has your back if you need assistance. I'll be happy to be your guide once again. Wishing you and your business continued success.

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