cancel
Showing results for 
Search instead for 
Did you mean: 
Senior Explorer *

Job Costing - Hourly Cost Rate Error

When the new Job Costing tab was made available, I was able to enter rates for employees. I have a new employee and when I try to click on the "add" it will not allow me to enter a rate. I have cleared cookies and cashe, also tried the app and different browsers with no success,

4 Comments
Highlighted
Established Community Backer ***

Re: Job Costing - Hourly Cost Rate Error

A pay rate or a billing rate?

Senior Explorer *

Re: Job Costing - Hourly Cost Rate Error

It is the new option in projects on the top right :)

QuickBooks Team

Re: Job Costing - Hourly Cost Rate Error

Thanks for the clarification, JLR9. 

 

I checked our list or reported issues and found a similar concern as yours. With this, I recommend reaching out to our customer support team. They'll add your account to the list of affected users so you'll receive email updates once resolved. 

 

Here's how to contact us: 

  1. From the Help icon indicated with a question mark, select Contact us
  2. Enter your concern that you can't enter hourly rates to your employees on the Projects page
  3. Then, click Let's talk
  4. You have two options to connect with us. It can be through chat or call

Always know the Community team is always around to help you with your questions. 

Senior Explorer *

Re: Job Costing - Hourly Cost Rate Error

It seems to be working now.

Need to get in touch?

Contact us