Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowQB Desktop Pro 2020 - Just added Merchant Services. When I send out an invoice directly from the customer screen, the email goes out with the Payment Link. When I send out an invoice using the send forms function (usually when you send multiple invoices) the email goes out and the Payment Link is missing. So the same invoice for the same customer, if sent from the invoice screen goes out with the link, but if sent from the send forms screen it does not.
Any help?
Hi there, @d2usher.
Thank you for reaching out to the Community. To isolate this case, I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment and to determine what causes this payment link missing in your end.
Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation. Rest assured, we will resume normal hours as soon as possible.
Here's how to connect with our Customer teams:
Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.
Please know that the Community is always here to help you sort this out, so please don't hesitate visit us again. Have a great day!
Has there been any resolution to this issue\? I have been having the same issue for several years in both QBE20-2021. It will send 1-6 or so emails without an issue and then the next will have the link missing. Sometimes a couple in a row, sometimes just one. Then others will have the link and then it will drop one or two again. I have tried to see if it were just certain clients, but just when you think it is. A link will be included. Even on our clients who ALWAYS use the link, the link will be dropped.
Smaller batches sometimes helps, but then out of the blue one will be missing a link.
I also have to send small batches or QBE21 will just simply crash, say none were sent, but some were and I have to figure out which ones went through and which ones didn't.
I cannot use outlook, though I do use Microsoft Office 365 & webmail to send the invoices.
Any further insight on this matter would be greatly appreciated.
Thanks!
Kim
I'll make sure that you can successfully send your online invoices, Kim14.
It could be that the program was unable to properly connect to our services online due to data integrity issues. This could be the reason why the emails are sent without links.
To isolate this case, you run the Verify and Rebuild utilities to fix data damages. These tools will scan your company file for data damages and fix them right away. Before diving in, please make sure to turn on the online payments option for all customers.
When you're ready, here's how to verify your company file:
Once you find that your data has lost its integrity, you'll have to rebuild it to resolve the issue. I'll show you how:
Once done, try sending the sending dummy invoices to your email to check everything is working well. For more information about this process, you can read this guide: Verify and Rebuild Data in QuickBooks Desktop.
I'm adding these articles to learn the different ways of processing customers payments in QuickBooks
Let us know how we can help you further by posting a comment below. The Community is always here to back you up.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.