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d2usher
Level 2

Merchant Services - Batch Invoicing - No Payment link

QB Desktop Pro 2020 -  Just added Merchant Services.  When I send out an invoice directly from the customer screen, the email goes out with the Payment Link.   When I send out an invoice using the send forms function (usually when you send multiple invoices) the email goes out and the Payment Link is missing.  So the same invoice for the same customer, if sent from the invoice screen goes out with the link, but if sent from the send forms screen it does not.

 

Any help?

3 Comments 3
AileneA
QuickBooks Team

Merchant Services - Batch Invoicing - No Payment link

Hi there, @d2usher

 

Thank you for reaching out to the Community. To isolate this case, I recommend contacting our Customer Support Team, as they have the tools to pull up your account in a secure environment and to determine what causes this payment link missing in your end.   

 

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible. 

 

Here's how to connect with our Customer teams: 

 

  1. Sign in to your company account, then click Help.
  2. Choose QuickBooks Desktop Help.
  3. Hit Contact Us
  4. Enter the question in the description field, then click Continue
  5. Select either Start messaging or Get a callback.  

 

Please take note that it may take a few minutes to connect with our agents as we are receiving a high volume of calls and messages.   

 

Please know that the Community is always here to help you sort this out, so please don't hesitate visit us again. Have a great day!

Kim14
Level 1

Merchant Services - Batch Invoicing - No Payment link

Has there been any resolution to this issue\?  I have been having the same issue for several years in both QBE20-2021.  It will send 1-6 or so emails without an issue and then the next will have the link missing.  Sometimes a couple in a row, sometimes just one.  Then others will have the link and then it will drop one or two again.  I have tried to see if it were just certain clients, but just when you think it is.  A link will be included.  Even on our clients who ALWAYS use the link, the link will be dropped.

Smaller batches sometimes helps, but then out of the blue one will be missing a link.

I also have to send small batches or QBE21 will just simply crash, say none were sent, but some were and I have to figure out which ones went through and which ones didn't.

I cannot use outlook, though I do use Microsoft Office 365 & webmail to send the invoices.

Any further insight on this matter would be greatly appreciated.

Thanks!

Kim

KlentB
Moderator

Merchant Services - Batch Invoicing - No Payment link

I'll make sure that you can successfully send your online invoices, Kim14.

 

It could be that the program was unable to properly connect to our services online due to data integrity issues. This could be the reason why the emails are sent without links.

 

To isolate this case, you run the Verify and Rebuild utilities to fix data damages. These tools will scan your company file for data damages and fix them right away. Before diving in, please make sure to turn on the online payments option for all customers.

 

When you're ready, here's how to verify your company file:

 

  1. Choose Window, then select Close All.
  2. Go to the File menu.
  3. Select Utilities, then choose Select Verify Data.

Once you find that your data has lost its integrity, you'll have to rebuild it to resolve the issue. I'll show you how:

 

  1. Go to the File menu.
  2. Choose Utilities, then select Rebuild Data.
  3. Just press OK after receive the warning message to backup your company file. 
  4. The Rebuild Data utility starts as soon as the backup is finished.
  5. Click OK when you get the message the Rebuild has completed message.

Once done, try sending the sending dummy invoices to your email to check everything is working well. For more information about this process, you can read this guide: Verify and Rebuild Data in QuickBooks Desktop.

 

I'm adding these articles to learn the different ways of processing customers payments in QuickBooks

Let us know how we can help you further by posting a comment below. The Community is always here to back you up.

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