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Level 1

multiuser mode- data not syncing

I have been using QBs for years. All of a sudden data input by different users has stopped syncing. Both users can use QBs independently and simultaneously without any errors. However, the new changes are not shared. We are using a host computer as the server. I have run everything in the Tool Hub.

3 Comments
QuickBooks Team

multiuser mode- data not syncing

Hi there, @aj222.

 

Let's ensure that you turn on Multi-user Access on your server computer. Here's how:

 

1. Go to File menu at the top and pick Utilities and Host Multi-User Access on the drop-down.

2. Click Yes on the confirmation window.

 

For your reference, you can also check out this article for more information about hosting your company data file in multi-user mode.

 

Then, you can set up your QBDT to a multi-user mode. Make sure that you use to sign in to your server computer has Windows admin rights and the Windows user account for Database Server Manager has admin rights.

 

Check out this helpful article with detailed steps on how to do it: Set up a multi-user network.

 

Also, you can browse our self-help articles it provides tips on how to manage your account in QuickBooks.

 

 Please let me know if I can be of additional assistance in the comment section. I'm always here should you have any follow-up questions. Take good care.

Level 1

multiuser mode- data not syncing

Yes. I  am in multiuser mode.  Otherwise, the second user wouldn't be able to access QB at all. 

Level 15

multiuser mode- data not syncing

@aj222 

Make sure both users are working on the same data file. Hit f2 or ctrl+1 and notice the file location on each machine.

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