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Level 1

Pro 2019 Icon Bar

I have upgrade to Desktop Pro 2019. I set the Icon Bar and choose to view on top. Worked fine one day. Now I can only see the Icon bar on left

How do I bring it to top.

I tried to go to VIEW and select "Top Icon Bar" get nothing.


Pro 2019 Icon Bar

Glad to have you here, @PravinGo!


Let's repair your QuickBooks Desktop to fix your display preferences. I'm here to ensure you'll be able to fix it and help you with how it's done.


First, you'll have to create a back up of your company file. By creating a back up copy prevents you from any data loss of your company file.


Let me show you how:

  1. Go to File.
  2. Choose Back Up Company.
  3. Select Create Local Backup.
  4. Hit Local backup.
  5. Click Next.
  6. Select a local folder to save the backup copy of your company file.
  7. Click Finish.

Once completed, here's how you can repair your QuickBooks Desktop:

  1. Go to Start.
  2. Click Control Panel.
  3. Select Programs and Features.
  4. Choose QuickBooks in the list of programs.
  5. Hit Uninstall/Change.
  6. Select Continue.
  7. Choose Next.
  8. Hit Repair.
  9. Click Finish.

This way, you'll be able to fix any issue in the display preferences of your QuickBooks. Please know that the steps will vary depending on the operating system of your computer.


In addition, here's an article you can read to learn more about repairing your QuickBooks Desktop: Fix QuickBooks Desktop (Windows).


Feel free to leave a comment below if you have any other questions about your QuickBooks Desktop. I'll be always around to help you out.

Level 1

Pro 2019 Icon Bar

This did not work for me. Still missing bar.

QuickBooks Team

Pro 2019 Icon Bar

Hello, @Seagull.


Thanks for following the above steps that @JonpriL provided. You’ll need to Delete and Reinstall QuickBooks Desktop. This does a clean install of QuickBooks Desktop for Windows and fixes any company file issues. Deleting and Reinstalling won’t affect your data since the company file and everything it holds isn’t involved. 


Let me guide you how:


 Step 1: Gather your QuickBooks product information

  1. Download the installer for your version of QuickBooks.
  2. Have your license number handy. It should be on the original packaging or in the purchase confirmation email if you bought a digital version.
  3. Write down your product year and version.


Step 2: Uninstall QuickBooks Desktop

  1. Open the Windows Start menu, search for Control Panel, then open Control Panel.
  2. Select Programs and Features or Uninstall a Program.
  3. From the list of installed programs, choose the version of QuickBooks Desktop you're having problems with.
  4. Find Uninstall/Change and follow the onscreen instructions.


Step 3: Reinstall QuickBooks Desktop


For more information about reinstalling QuickBooks Desktop, follow the link below: 


Should you need anything else, I’m here to help. I have you have a great rest of your day.

Level 1

Pro 2019 Icon Bar

I too am having problems with the icon bar in Enterprise QB19 not moving to the top after changing my preference.  I've done all the suggestions, repairing the file and reinstalling the file.  None of these worked.  Wasted way too much time troubleshooting something so simple, but yet important when I work in Quickbooks all day with about 25 companies.  My older versions are just fine; so sorry I started using QB19.  Intuit needs to do something quickly, it's can't be that difficult for them to fix.......and yes, it's important!!

Level 1

Pro 2019 Icon Bar

I too am having problems with the lighted icons not going to the top icon bar in Enterprise QB19 after changing my preferences.  I tried all the suggestions:  repairing the file and reinstalling the file.  After wasting more time than I had for something so simple, I still don't have the icons at the top.  I have been using QB for close to 20 years and this is frustrating.  I have over 25 companies that I work in QB with all day long, and yes, the icons at the top are very important.  Intuit needs to find a fix, and stop sending us on wild goose chases that eat up valuable time.  

QuickBooks Team

Pro 2019 Icon Bar

I appreciate all your efforts in performing the basic troubleshooting steps, DebbieL4.


Repairing and reinstalling the program is a good start to isolate the issue. Since you encountered the same results after doing the steps, I recommend giving us a short call. This way, our specialist can pull your account in a secure environment and run a series of tests to rectify the underlying issue.


Here's how to connect with us:

  1. Open QuickBooks.
  2. Select Help from the top menu bar.
  3. Choose QuickBooks Desktop Help, then click Contact us.
  4. Enter "Top menu bar is unresponsive" in the description, then click Continue.
  5. Choose the best support option for you.

Please check out our support hours and contact us at a time convenient to you.


You can always tag my name in the comment section if you have any other concerns or questions about QuickBooks. I'm always here and ready to help.

Need to get in touch?

Contact us