problems taking proadvisor exam

Hello there, @mark s. 

Thanks for visiting the Community. I know how it feels like when you're in the middle of doing something and suddenly knocked off. I'm here to point you in the right direction that can help you in resetting the exam without counting it as the first attempt. 

Contact our QuickBooks Online Accountant and ProAdvisor Support. They can check your information and may help you request to reset the exam. 

For more information, please check these articles:

• ProAdvisor Certification FAQs
• ProAdvisor Certification

Visit again if you need more help with anything else. I'll be here to further assist.

Hello.  Thanks for your prompt response.  However, I initiated the help dialog per the instructions and initiated a chat and also tried to arrange a return call at 8:30 AM local time.  It is now almost 2:30 and I still have had no response.  How long am I expected to wait for a response?  Is there an alternate way to request assistance?

Hi Mark,

Sometimes, it takes longer to get a callback, especially when the call request volume is high. The same thing applies when chatting with Support. For these reasons, we're unable to estimate the callback time.

I would suggest getting their number, so you can call them instead. You can do the same steps and choose the third option, which is getting their number.

If there's anything that I can help, please let me know.

Good luck on your examination!