I'm sad and disappointed to hear that this has been your experience when contacting our support team, @Tim 0083.
I know that your time is valuable, and spending extended time reaching our support can take away your time spent on your business. Here, we can do better, and I hope that you'll allow us to show you.
I want to make sure we're able to get to the bottom of the issue you're experiencing. If you don't mind, I appreciate it if you could provide additional details about your concern with the QuickBooks project feature. This way, I can provide the necessary steps to fix this.
Additionally, I'll be adding these resources to guide you more with the project feature in QuickBooks:
Please let me know your response in the comment section below. I'll be around to help you. Stay safe and have a great day.