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Level 1

Re: QB consistant crashing/freezing

Good afternoon, have you ever gotten your freezing up corrected?  My 2019 is kicking my butt with the same issues, I email invoices a lot and it is really turned into drudgery and shouldn't be!!  Is there going to be an update to correct this problems, do you know?  Anyone?

 

QuickBooks Team

Re: QB consistant crashing/freezing

I've checked for similar reported issues in our list and didn't find any, stricklandgary.

 

We can perform a few troubleshooting steps to get rid of the unexpected behavior. First, let's make sure QuickBooks Desktop is at its latest release. The system provides maintenance release and product updates to patch and fix emailing and other issues. Second, we can resolve the unexpected behavior by repairing the PDF tool

 

If the issue persists, I recommend contacting our Phone Support Agents so they can check what caused QuickBooks crashing when sending invoices. 

  1. Go to the Help menu and select QuickBooks Desktop Help
  2. Click the Contact us link. 
  3. Enter your concern that QuickBooks freezes when emailing invoices. 
  4. Click Continue
  5. Choose to either Talk to a Specialist or Message an Agent

If you have further questions, please post them here. 

 

Level 1

Re: QB consistant crashing/freezing

The same freezing is happening in one of my company files.  It happens on several different employees.

Moderator

Re: QB consistant crashing/freezing

Hi there, @Kooritzky.

 

Currently, similar cases have been reported about QuickBooks freezing when selecting employees. Our product team is fully aware of this issue, and are continuously working on getting this resolved as soon as possible.

 

In the meantime, I recommend performing the workaround they provided. Export the employee list via IIF, then re-import it back to prevent QuickBooks from freezing. 

 

Please make sure to sign in to your company file as Admin and switch to Single-user Mode before following the steps below. 

 

To export IIFs: 

  1. From the File menu, select Utilities.
  2. Choose Export, then select Export IIF Files.
  3. From the Save in drop-down, select the location you want to save the file. 
  4. Enter a name in the File name field and hit Save.
  5. Click OK.

Here's how to import IIFs:

  1. Make a backup of your company file. This way you can restore it if the data doesn't import the way you expected.
  2. Go to the File menu and select Utilities.
  3. Click Import.
  4. Select Import IIF Files.
  5. Browse to your IIF file and select it to Open.
  6. Select OK to confirm your data was imported.

You may also refer to the following article for the detailed steps, as well as to make changes to your file and a link for the improved import IIF Tool for QuickBooks 2019: Export, import, and edit IIF files.

 

Additionally, some customers shared resolution from this thread that performing a mini repair fixed this unexpected behavior. This tool is used to address issues caused by damaged data. 

 

Here's how to download and run it on the program:

  1. Close QuickBooks first.
  2. Then, download the Refresher tool and save the file on your desktop.
  3. Now, run the QBRefresher tool and re-open QuickBooks.

Also, I recommend contacting our Customer Support so we can add you to the list of affected users. This is one way for us to communicate with you about the progress of the investigation.

 

You can take note of INV-24741 as your reference number for the current investigation.

 

If you've got other questions in mind about QuickBooks, feel free to leave a reply below. I'll be glad to assist you in the future.

Level 2

Re: QB consistant crashing/freezing

Nothing is helping - go through all the steps and it persists!  QUICKBOOKS this needs to be fixed!

Cannot send out an invoice without it crashing!

Moderator

Re: QB consistant crashing/freezing

Good day, notsyncing.

 

Since you're still unable to send out an invoice in QuickBooks Desktop, let's perform a clean install to resolve software issues like this. Before performing the steps, make sure you've created a backup copy.

 

Then, have your license and product number handy. To get this information, just press the F2 key while QuickBooks is open.

 

Follow these steps to uninstall QuickBooks:

  1. From the Windows Start menu, search for Control Panel and click on it to open.
  2. Select Programs and Features or Uninstall a Program, then choose the version of QuickBooks you're having problems with from the list of installed programs.
  3. Click on Uninstall/Change and follow the onscreen instructions.

Now, download and install the QuickBooks Tools Hub. You can refer to this article for the detailed steps: Clean install QuickBooks Desktop.

 

If the issue persists, I recommend reaching out to our QuickBooks Technical Support Team. They have more tools to look into this further:

 

Here's how to contact them:

  1. Open QuickBooks.
  2. From the Help menu, select Support.
  3. Scroll down to the Additional resources section and click on the Contact us link.
  4. Choose Need to contact Intuit Support, then select either Get Phone Number or Start a Message.

Please leave a comment below if you have any other concerns or follow-ups. I'll be here to help. Have a great day.

Level 2

Re: QB consistant crashing/freezing

been there done that

STILL NOT WORKING

Level 1

Re: QB consistant crashing/freezing

Something is definitely up. I have never in my life experienced so many QB issues. I have an office with 10 people and they're having issues daily. 

Nothing recommended here has been helpful. We have replaced almost every piece of equipment in the office and things have not been any smoother.

This all started over the summer for a lot of people. Please make it stop, I'm beginning you.

Moderator

Re: QB consistant crashing/freezing

I want to help you fix this issue, jacc1.

 

Aside from trying the clean install, you can try another troubleshooting step which is the Super Clean Install. This repairs damaged QuickBooks Desktop functions.

 

There are seven steps to perform the Super Clean Install. I've got you the article for the detailed steps. Here's the link: Reinstall using a Super Clean install.

 

If the same thing happens, I'd recommend contacting our Phone Support for further assistance. They'll investigate the cause of this issue and might create an open investigation.

 

Here's how to contact them:

  1. Click the Help icon at the top.
  2. Select QuickBooks Desktop Help.
  3. Enter a brief description of your concern something like " QuickBooks crashing". 
  4. Click Continue.
  5. Choose either Message an agent or Talk to a Specialist

 

We'll be around anytime you need help with QuickBooks.

Level 2

Re: QB consistant crashing/freezing

Thank you.  Have forwarded  superclean suggestion to our Administrator and will let them troubleshoot.  To be continued...

Level 3

Re: QB consistant crashing/freezing

Quick question -

Can all previous versions of Quickbooks be uninstalled before the new version is installed each year a new version comes out?  This computer has 2105-2019 on it and I'm wondering this has anything to do with the constant crashing.

Moderator

Re: QB consistant crashing/freezing

Yes, you can, AZEmbroiderer.

 

It doesn't matter if you uninstall the previous desktop versions before installing the latest version. Just please make sure to save the backup copies of your company files on the computer's hard drive. 

 

To uninstall old QuickBooks Desktop versions:

  1. Open the Windows Start Menu.
  2. Search for Control Panel.
  3. Select Programs and Features or Uninstall a Program.
  4. Select the version of QuickBooks Desktop you want to uninstall.
  5. Select Uninstall/Change and follow the onscreen instructions. If you don’t see this option, sign out and sign back in to Windows as an admin (or a user with admin rights).

Then, follow the steps in this link to help you install the QuickBooks Desktop.

 

In case you get unexpected crashes with QuickBooks, here are are some troubleshooting references to help you resolve them:

I'll be here when you have other questions in installing QuickBooks. Have a great day! 

Level 2

Re: QB consistant crashing/freezing

I have this issue! One employee record crashes QuickBooks everytime. Very annoying and a real time waste. I have run all diagnostics and repair tools, nothing works. I have exported my employee list as an IIF but don't know how to move forward. Here's hoping the QB wizards will see this post and help me out.

Level 2

Re: QB consistant crashing/freezing

This worked for me!!! I exported the Employee List as an IIF then tried to re-import it. The import process reported two errors. I deleted those two employees from the IIF file (they were both inactive employees, thank goodness) and then re-imported it. No errors. Then I restarted QB (for good measure), opened the Employee Center, clicked on the employee record that had always crashed the program and VOILA! No problem!   Thank you!!!!!

Level 2

Re: QB consistant crashing/freezing

FIXED! (See my other post with details)

NWO
Level 1

Re: QB consistant crashing/freezing

When I use the new 2020 version QB Enterprise, it keeps crashing.  I am spending time to end task and reopen QB all day!

 

I will try to Export Data and Re-import Employee data.   I can not believe this.  I should have used other program instead of QB.  

 

May I get a refund?  I just purchased this a couple days ago.

 

Thank you

Highlighted
QuickBooks Team

Re: QB consistant crashing/freezing

Hi NWO, 

 

We recognize how you want QuickBooks to work. You can download and install the Quickbooks Tool Hub to fix this issue. Let me guide you how.

  1. Close the QuickBooks Desktop application.
  2. Download the QuickBooks Tool Hub file. Save the file somewhere you can easily find it.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Once done, you can run the Quick Fix to repair your program.

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Select Quick Fix my Program.
  3. Start QuickBooks Desktop and open your data file.

However, if QuickBooks still keeps crashing, you can continue the steps under solution 2 of this article: What To Do If You Can't Open QuickBooks Desktop.

 

If you still need to ask for a refund, I suggest reaching out to our support team to verify if you're eligible. They have the tools to pull up your account in a secure environment. Here's how to reach them.

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Type your concern, then select Continue.
  5. We’ll provide you a few support options. Select which one is best for you.

Reach out to us if you have any other concerns. I'll make sure to here.

Level 1

Re: QB consistant crashing/freezing

This fixed my freezing up in the Employee Center. Thanks!

Level 1

Re: QB consistant crashing/freezing

This is happening for us in QB Desktop Accountant Enterprise.  We are actually considering switching our entire practice away from Quickbooks because of this behavior.

 

When selecting employees in the employee center, QuickBooks will freeze.  It is NOT a particular employee causing the issues.  I have made several calls to support, opened tickets, etc.  I have gone through all the repair steps, downloaded all the tools.... nothing helps.  This is CLEARLY a programmatic issue.  I have invited support people / developers online to see the behavior themselves, they have declined (which I don't understand).   We have noticed this behavior from QB 2016 to QB 2019.  It's our firm opinion that Intuit has broken it's own software, and because of our multiple support tickets and no response or fix, they don't care.

 

I'm posting this as a last-ditch effort in hopes that SOMEONE will help me, come online with me, view my screen, see the behavior.   It is NOT company file specific.  It is happening with ALL of our QB files, and is happening on ALL computers in our company.

QuickBooks Team

Re: QB consistant crashing/freezing

Hello there, Josh Schooley, 

 

Selecting employees in the Employee Center in all of your company files helps you effectively manage your employees. Currently, the investigation's status (INV-24741) is still in progress. This is the reason you're still experiencing the program issue after performing the recommended steps above. Rest assured that our product engineers are actively working to fix this timely. 

 

As an alternative, you can export the employee list via IIF and then re-import it back to prevent QuickBooks from freezing. Just follow the steps provided by my peer MaryGraceS above. 

 

Please know that your company is already added to the list of affected users since you've contacted our support team. They'll notify you about the investigation's status and its fix. 

 

For your second concern, I'm unable to come online with you, view your screen, and see the behavior of your company files. This is because we value data security in this forum. This process also requires screen-sharing to access your account. With this, I'd suggest contacting our Customer Support Team. They can request copies of all your company files to help them determine the root cause of this issue. 

 

You can always visit this website: Payroll and Workers. This link provides you topics on how to pay your employees, edit payroll transactions, and process tax forms. 

 

I'm just a comment away if there's anything else you need. Take care always, Josh Schooley. 

Level 1

Re: QB consistant crashing/freezing

I see this response was dated in July. We are having this exact problem in the employee center. Our file freezes and the only way to shut down is to go into task manager to shut it down. We are very concerned since we are trying to make changes for the new year and we can't get it done. 

Did you ever come up with a solution to this?

QuickBooks Team

Re: QB consistant crashing/freezing

Hi @watter63,

 

Thank you for bringing this into our attention. Our product engineers are currently looking into this specific issue, and working on a fix as soon as possible.

 

Meanwhile, I suggest you contact our Technical Support team so you'll be included in our list of affected users. This way, you'll receive notifications via email whenever an update on this issue becomes available. You can provide this investigation number for easy reference: INV-24741.

 

Here's how:

  1. On your QuickBooks homepage, go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

You can always post your questions here in the Community. I'll be sure to get back to you.

Level 1

Re: QB consistant crashing/freezing

I was able to narrow down my employee center issues to employees that had a space in their last name.  Deleted spaces, closed and reopened the company file and the problem seems to have gone away.

Level 1

Re: QB consistant crashing/freezing

Just installed an update to QuickBooks Pro 2017.  Crashes each time a record is saved.  Invoicing will take hours at this rate!  Seems I have had this problem before.  Doesn't anyone test these updates before pushing them out?

QuickBooks Team

Re: QB consistant crashing/freezing

Thanks for following this thread, @bjh1.


Downloading the latest release resolves any unexpected issues you encounter while using QuickBooks. It can also boost the overall performance of the software.


Here’s how:

 

  1. Tap the Help icon at the top to choose Update QuickBooks Desktop.
    update.png
  2. This will open another window where you can select the Update Now tab.
  3. From there, mark the Reset Update box to remove the previous downloads and then click the Get Updates button.
    update.1.png
  4. Hit the OK button to continue.
    update2.png
  5. Once done, follow the instructions to complete the update process.

Next, open your QuickBooks again and save any transactions. If you continue to get the same result, I recommend contacting our Technical Support Team.

 

They have to gather personal data to verify the account and then help you sign up for the notification list. You’ll receive an email once any updates or progress about the issue is available.

 

  1. Let’s go to the Help section to select QuickBooks Desktop Help.
    cbqbdt.png
  2. Hit the Contact us link to see the Contact Us screen.
    cbqbdt1.png
  3. Tap the Search for something else link and then type the issue in the field box.
    cbqbdt2.png
  4. Choose Search to view the support information.

Alternatively, click the Subscribe now button in this article to sign up to the list of affected users: While working in QuickBooks, QuickBooks closes unexpectedly (crashes with or without an error).


I appreciate your patience while we’re working through this. Reach out to me whatever questions you may have about QuickBooks. I’m here to assist further. Have a good one.

 

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