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Level 1

Quickbooks 2019 Pro Desktop will not open

I get a spinning wheel like its waiting to open a file. But it will not open and just stays with spinning wheel. What can I do and how do I fix that.

 

20 Comments
QuickBooks Team

Re: Quickbooks 2019 Pro Desktop will not open

Hi there, rackliffelock.

 

We can resolve program-related issues like this by repairing QuickBooks Desktop. Please follow these steps:

 

  1. Open your Windows' Control Panel and select Programs and Features. If you don't see the option, select Programs, and then Program Features.
  2. Select QuickBooks and click Uninstall/Change.
  3. Click Continue, then click Next.
  4. Click Repair and click Next.
  5. After the repair is complete, click Finish.

Once done, restart your computer. Then, open the file once again to check if that works.

 

Keep me posted if you have follow-up questions. I'd be glad to help you again. 

Level 1

Re: Quickbooks 2019 Pro Desktop will not open

I am not the original person who posted but my QB will not open or do anything UNTIL I hold down the control key and click the icon twice.  What is up?  Stupid for company as large as Intuit!

Anonymous
Not applicable

Re: Quickbooks 2019 Pro Desktop will not open

Hi, @jayjay3.

 

I'm here to help provide other steps that can prevent QuickBooks from opening correctly.

 

The steps provided by my colleague should do the trick. However, if you keep having this issue after the repair, I'd suggest performing the steps provided in this article: QuickBooks Desktop doesn't start or won't open.

 

Should you need other reliable resources in the future, you may visit our help site for information: Help articles for QuickBooks Desktop.

 

Let me know how it goes. I'm here to help you further if you still can't open your QuickBooks Desktop normally.

Level 1

Re: Quickbooks 2019 Pro Desktop will not open

NOTHING, REPEAT, NOTHING HAS HELPED AND I AM SURPRISED THAT NO ONE AT INTUIT HAS COME UP WITH A FIX.  JUST LIKE MICROSOFT, EITHER INTUIT'S WAY OR THE HIGHWAY

Highlighted
Moderator

Re: Quickbooks 2019 Pro Desktop will not open

Hi jayjay3,

 

I recommend contacting our QuickBooks Desktop Customer Support Team. They'll investigate this further and fix it for you. Make sure to select "Talk to a specialist" section.

 

Let me know how it works for you. We're here to help.

Anonymous
Not applicable

Re: Quickbooks 2019 Pro Desktop will not open

hi @jayjay3 ,

You may share a screesnhot here to let us know what your problem is.

Level 1

Re: Quickbooks 2019 Pro Desktop will not open

if this requires paying someone for support that Intuit should have done, why?????

Level 1

Re: Quickbooks 2019 Pro Desktop will not open

Hello...if the bloody program will not open, what the heck screen shot is there but a blank??

Anonymous
Not applicable

Re: Quickbooks 2019 Pro Desktop will not open

What did you mean with "a blank" screen? If you could run other application, it may be something wrong with your QuickBooks. You may install Lighshot to get a screenshot easily.

Level 1

Re: Quickbooks 2019 Pro Desktop will not open

there is a grey screen with nothing there...it is blank...it will not open unless I hold down the Ctrl key and hold it and click the QB logo two or three times...continue holding down the Ctrl key until the screen comes up and lets me open the company file...have you never dealt with this issue before?

QuickBooks Team

Re: Quickbooks 2019 Pro Desktop will not open

Thanks for getting back to this thread, @jayjay3

 

 

I'm here to help ensure you're able to open your QuickBooks Desktop conveniently. 

 

First, I'd like to acknowledge your effort for following the troubleshooting steps to resolved this issue. I understand it can get frustrating to have your issues at repeated occurrences. 

 

In this case, let's suppress the QuickBooks Desktop application in case there is damage with your company file. Here's how: 

 

  1. Press and hold the Ctrl key, then double-click the QuickBooks Desktop icon. Important: Do not release the Ctrl key until you see the "No Company Open" window, unless QuickBooks freezes or gives you an error.
  2. Select a company file, then choose Open.

Once done, restart your computer to clear processes and temporary data that may be hogging your system resources. Then, try to open QuickBooks after restarting.

 

If the same thing happens, I recommend contacting our QuickBooks Desktop Support Team. They have additional tools to pull up your account and do a remote session to investigate this further. 

 

Here's how to contact our technical support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

For additional reference, you may want to check these articles for the recommended troubleshooting when opening QuickBooks: 

 

Please let me know how it goes by clicking the Reply button below. I'll be around to help if you have any other questions related to QuickBooks. Have a good day ahead! 

Level 1

Re: Quickbooks 2019 Pro Desktop will not open

Again, I am reticent to pay Intuit for a solution that THEY should have come up with and passed on!  While it is a pain in the rear, there are other alternative programs like Netsuite that I have been considering.  I just do not understand why Intuit does not fix the problem!  I am not the only person with it as can be attested by the theoretical solution you and the web proposed.

QuickBooks Team

Re: Quickbooks 2019 Pro Desktop will not open

Hi there, @jayjay3,

 

If you've already tried the troubleshooting steps provided by my colleagues above. Then you're still having issues, I'd suggest contacting our QuickBooks Technical Support.

 

Here's how:

 

  1. Open QuickBooks Desktop.
  2. Select the Help tab at the top menu bar (you can still do this without opening a company file).
  3. Click QuickBooks Desktop Help or press the F1 key.
  4. Hit Contact Us.

 

I've added a sample screenshot for your reference.

 

CUSTOMER SUPPORT TEAM DESKTOP.PNG

 

Please feel free to leave a comment below if you have any other questions.

Level 1

Re: Quickbooks 2019 Pro Desktop will not open

that is nice but i asked for a call back yesterday and still waiting!  Certainly there is a better way!!

Moderator

Re: Quickbooks 2019 Pro Desktop will not open

Thanks for getting back to us, jayjay3.

 

I appreciate you contacting our Phone Support team in attempts to get this resolved. I want to make sure everything is taken care of for you, so I've already made a follow-up to get this prioritized. Please expect a callback within the day or on the next business day.

 

Just in case, I'll be adding this article for future reference: Resolve Problems Opening QuickBooks Desktop or your Company File.

 

Let me know if you have any other issues or concerns. I'm more than willing to help. I look forward to hearing from you soon.

Level 1

Re: Quickbooks 2019 Pro Desktop will not open

I thought call back was to be in five minutes!

Moderator

Re: Quickbooks 2019 Pro Desktop will not open

Hi @jayjay3,

 

I understand how much time it would take to wait for a callback and getting in touch with our Customer Care Support. But I'm here to ensure that you'll be able to reach them as soon as possible.

 

A few reasons I can think of why you didn't receive a callback within 5 minutes are the current number of your callback request and the volume of calls during when you called our support.

 

Thus said, I'd still recommend contacting them so someone can pull up your account, securely. Also, they have the tools needed and that'll help you fix this issue.

 

If you haven't yet, you can also uninstall and install your QuickBooks Desktop. Most errors can be resolved by starting your software from scratch. But please know that you'll  have to create a backup copy of your company file first.

 

If in case you need some tips and related articles for future use, you can always visit our QuickBooks Desktop Help Articles page for reference.

 

Please let me know in the comment section down below if you have any other concerns. I'll be always around ready to help.

Anonymous
Not applicable

Re: Quickbooks 2019 Pro Desktop will not open

hi @jayjay3 ,

We have found similar case on QB 2017 and 2018. The problem was not critical but took many efforts finding the rootcause. After we have resolved some enquiries about it, we concluded doing a clean install is our best effort. PM me should you need our assistance.

Level 1

Re: Quickbooks 2019 Pro Desktop will not open

Why should this be happening all of a sudden?  We have had QB for years and within past 3 or 4 months has started this nonsense.

Anonymous
Not applicable

Re: Quickbooks 2019 Pro Desktop will not open

Hi there, jayjay3.

 

There are several reasons why you’re having this issue.  The most common ones are the following:

 

  • Corrupted Hard Disk
  • Very large Company Name
  • Out of date Operating system
  • Improper Installation of QuickBooks Desktop
  • Missing or damaged QBWUSER.INI file


As mentioned in the previous reply, you might want to clean install QuickBooks Desktop. This involves uninstalling the software and after then reinstall and rename the installation folders. 
 

Stay in touch if anything else comes up or you need further assistance. 

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