this AM , when i opened quickbooks for Mac 2020, the home screen looked very different and I want to change it back to how it was yeasterday. Please help ... ALSO I am trying to speak with a live person by phone about this matter and connot find a way to do this. the chat doesnt work
Solved! Go to Solution.
I'm here to guide you in performing some troubleshooting steps to isolate this concern
Let's stat by updating your QuickBooks software is updated to the latest version. This makes sure that the program displays the latest foreign exchange rate and downloads needed patches to resolve unexpected behavior.
Once completed, make sure to restart QuickBooks to ensure that all components are updated. Then, you can try reviewing your Desktop View Preferences to ensure that it is set to save the configuration you set as its background. You can refer to this article to learn more about customizing your workspace, toolbar, tabs, and color display in QuickBooks for Mac: Customize your QuickBooks display.
If the issue persists, you'd want to run the built-in Verify and Rebuild tool. This is a built-in tool that auto-detects and auto-fix data damage issues within QuickBooks. Here's how:
Once the Verify finds an issue with your QuickBooks data, you will be prompted to Rebuild Now or View Errors. You can refer to this article for more detailed steps: Verify and Rebuild Data in QuickBooks Desktop.
On the other hand, you can follow these steps so you'd be able to contact our Customer Care team.
Fill me in if you have other questions about modifying your QuickBooks Display preferences. I'm always here to help.
I wish I could make it better, @aral4665.
Since you're still unable to change the display preferences of your homepage even after following the steps above, I'd recommend contacting our Customer Care Support.
With their tools, one of our specialists can pull up the account on file and investigate further what is the reason behind the changing display of your homepage. To do so:
Additionally, I've also included this reference for a compilation of articles you can use while working with us: Help Articles - QuickBooks Desktop for Mac.
If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand.