Hello there, @truland.
I'd be delighted to help you with that. In most cases, requests for primary contact will be processed within three business days or more.
Before I route you over to the right support, make sure to check your email for notifications received from no_response@intuit.com.
Here's how you can reach them for this matter. Please know that our supports are available from Mondays to Fridays, from 6:00 AM to 6:00 PM, by using this link to chat or call: Contact Us.
- From there, choose your product and then select Continue as a guest.
- Next, select your product version and then click the Search for something else button to enter a brief description like "admin rights".
- Click Search and then choose to Start a message or Get a call.
Once you're connected, you can follow up or inquire about the primary contact request or the status that you've sent.
Also, I'll add this article as your reference to see more information about the change of primary contact and what documents are gathered for your request: Request to be the master admin or primary contact.
You can use this Help page for future reference, especially for QuickBooks Desktop navigation like setting up banking and importing data: Get Started.
I'm here to assist anytime if you have additional questions. Anytime I can help. Stay healthy and have a great Sunday!
