My QBOL account is not being billed correctly. I have been working on getting this fixed since January 2021. I have spent at least 25 hours on the phone with QB to no avail. A client was given a promotion of 3 QBOL company files I have had multiple case ID's and multiple support people who say they will follow up on the issue, keep me updated etc but then they drop out of the picture. I can't seem to escalate this to an upper level to get this fixed. Quickbooks is extremely terrible at times with support that doesn't involve dealing with the actual program issues. They should be ashamed of themselve. Does anyone know how to escalate a case to the right department?
Here is my long & sad story:
January we signed up for a promotion for a client with 3 businesses.
One account was $35 and the other two $5 each for 5 years.
3 Shell companies were created to which I was instructed to upload the QB Desktop companies data
One of the Shell Companies was broken. After working with Tech Support and the back end engineers trying to work on it it was determined it was a known issue that wouldn't be fixed any time soon. The solution was to give me a new Shell File.
This messed up all the billing on the promotion and now 6 months later it still hasn't been sorted out. I am being overbilled every month.
What needs to happen is one the total of the 3 files need to be billed $45/month for 5 years. They need to go back and fix all the billing with credits for the overbilling.
