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QuickBooks Team

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari ...

I'm here to help you, @WalterG.

 

To sign in to the next session, you'll just have to start a new discussion. I'll be more glad to walk you through the steps.

  1. In your QuickBooks Community account, select QuickBooks Q&A from the Community drop-down menu. 1.png
  2. Then select related topics about your concern.
  3. Click Start a discussion. 1.png
  4. Enter your concern, once done click Post. 1.png

You can also start a new discussion by posting another question using your QuickBooks Online account. Here's how.

  1. Sign into your QuickBooks Online account.
  2. Click the (?) Help icon.
  3. Click Contact us.
  4. Enter a brief discussion of your concern and click Let's talk.
  5. Then choose Post a question.
  6. Type in your question and click Continue.
  7. Click Yes, continue.
  8. Then click Post my question if you don't want to add details to your question.

Also, in case you want to learn some "How do I" steps in QuickBooks Online, feel free to visit our Help articles page for reference.

 

Don't hesitate to reach out to us if you have other concerns. I'm always here to help.

Level 1

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari v10 and below

What do I need to do to change my browser?

QuickBooks Team

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari ...

Hello there, @maratm748.

 

You can access your QuickBooks Online account to any of the following supported browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari 11 or newer (Mac only)

If you don't have any of these, consider installing one. Here's the link so you can download the browsers. Then, just go to qbo.intuit.com and log in using the same login credentials.

 

Simple as that, @maratm748. You can also check this article as your guide: System requirements for QuickBooks Online, Accountant, and Self-Employed.

 

Feel free to post again if you need additional help.

Level 1

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari v10 and below

Hi

can I use Microsft edge to access QB-Online

 

regards

sara

Anonymous
Not applicable

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari ...

Good day, Sara Hayes.


Definitely! You should be able to access your QuickBooks Online using Microsoft Edge as long as it’s updated. Along with Google Chrome, Firefox and Safari, this browser is also compatible with the program. 


In case you haven’t seen it, you can check this article for additional information about the System requirements. 


You can always consider posting here again if you need anything else. 
 

Level 1

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari v10 and below

We are installing QuickBooks desktop and want to transfer/export our Quickbook online info/data to the desktop system.  I've tried using the support documents for this, but I am running into problems.  When opening QuickBooks online using Google Chrome, it states I cannot export data unless I'm in Internet Explorer.  When I open QuickBooks online through Internet Explorer and try again to export the data, it states Internet Explorer is not supported and we need to upgrade the browser.  Is there a way to move the data from online to desktop in this situation? I believe I exported to an excel document, but cannot figure out how to import that into the desktop.  Please advise.

Bridgette

QuickBooks Team

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari ...

Hi @Artisan117,

 

Let me take care of this query for you regarding the export of a QuickBooks Online data file to Desktop.

 

Since Internet Explorer 11 is no longer supported, we suggest for you to use Microsoft Edge instead.

 

I believe you're already familiar with this process, but just in case, you can refer to this article: Export data file from QuickBooks Online to Desktop. It includes a list of reminders of what to do before the export process, along with the export process itself.

 

Post a comment below if you other questions, and I'll make sure to get back to you.

Level 1

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari v10 and below

I am also looking for the answer to this question.  How do we download a back up copy of QBO to QB desktop if it requires Internet explorer 11.  The instructions on QBO says to use Internet Explorer 11 and it isn't working right!!

QuickBooks Team

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari ...

Thanks for joining this thread, ameeks.

 

I'm here to help ensure you're able to download a backup copy of your QuickBooks Online data.

 

Moving data from Online to Desktop will require Internet Explorer. I'm able to perform this process while using IE 11. Please see the attached screenshot below for your guidance.

exportdata.PNG

 

While exporting data to Excel should work on supported browsers, such as Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari 11. Feel free to read through this article for more details: System requirements for QuickBooks Online, Accountant, and Self-Employed.

exporttoexcel.PNG

 

Should you need assistance, I recommend contacting our QBO Technical Team. They can do screen-sharing and walk you through the exporting process. They're open M-F, 5 AM- 7 PM PST.

 

Keep me posted if there's anything else you need and I'd be glad to help you out.

Level 1

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari v10 and below

How do I update my browser from Internet Explorer 11

Moderator

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari ...

Welcome to QuickBooks Community and thanks for joining this conversation, marsha1.

 

To update Interner Explorer (IE), you can follow these steps:

 

  1. Type and select Internet Explorer in the Start icon.
  2. Click the Gear (Settings) icon, then pick Update & security.
  3. Select Windows update, then choose Check for updates.

 

If you need further assistance, I highly suggest contacting the Microsoft Support team. One of their agents will be able to help you with the process.

 

Just in case, I'm also adding this article for future reference: System requirements for QuickBooks Online, Accountant, and Self-Employed.

 

Please let me know if you have any other issues or concerns about QuickBooks in the comment section below. I'll be always happy to help. Take care always!

Level 1

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari v10 and below

My Computer ems to meet the requirements but I get no response

Level 1

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari v10 and below

my computer meets the requirement but I get no response

Highlighted
Moderator

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari ...

Good to hear from you today, zayantebob.

 

To better isolate the issue, as an initial step, you may want to check if your QuickBooks Online app is up-to-date. After that, let's try clearing the windows app cache for safety measures.

 

Here's how:

 

  1. Click Help on the navigation bar at the top.
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and Run as Administrator when re-opening.

    z.PNG

     

If resetting the App Data still doesn't make a difference, I recommend doing a full reinstall of the program. The steps below will help you accomplish this: 

 

  1. The method for uninstalling the App varies based on which version of Windows you're using. Refer to the QBO Windows App Help Guide under the How do I uninstall? section.
  2. Once uninstalled, you'll still need to delete the locally stored settings. Press the Windows key (⊞) on your keyboard, or click the icon (Start) on your screen and type %appdata% (including the percentage signs) in the search bar. Hit Enter.
  3. Look for the QuickBooks folder. If you see a Roaming folder instead, open it first as the QuickBooks folder is contained within. Right-click and Delete the QuickBooks folder. This will be recreated when a fresh version of the app is installed.
  4. Using the guide in Step 1, under the How do I install the app? section, re-install the QBO app based on the instructions for your version of Windows. It's recommended that you allow the program to be placed in the default installation directory (usually C:/ProgramFiles or ProgramFiles (x86)).

Here are additional references that might be helpful for future use:

 

Don't hesitate to get back to me if you have additional questions. Have a good one.

Level 1

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari v10 and below

What about Mozilla Firefox as of October 25?  I'm having trouble logging in to QBO.

QuickBooks Team

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari ...

It's nice to see you here, @Charlie3451,

 

I've checked to see if there are reported issues with accessing QuickBooks Online in Google Chrome, but found none.

 

Have you tried using an Incognito window in Chrome? Is it giving you the same odd behavior? If you haven't yet, press Ctrl + Shift + N on your keyboard to initiate private browsing.

 

Clearing the browser's cache can also help remove excess data to start with a clean slate.

 

If you have any questions about QuickBooks or anything else, please let me know by adding a comment below. I'm here to provide further assistance. Have a wonderful day!

Level 3

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari v10 and below

Has there been a response to the question on how to export from Quickbooks Online to Quickbooks Desktop?  The instructions say that QBO must be run from Internet Explorer 11.  Of course, IE is no longer supported.  How do we export all company data from Online to Desktop?

Level 3

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari v10 and below

The solution is to open QBO in Internet Explorer, then IGNORE the pop up box saying that QB isn't supported in IE (by clicking on the X in the upper-right corner).   I've started the export procedure, but it says in can take up to 1 hours and there is not place to see progress.

QuickBooks Team

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari ...

I understand how you feel when you're unable to finish your task as soon as possible, @burbz

 

The exporting procedure may take up to 2 hours if your company has many transactions. It hasn't completed yet, even though it looks like it's frozen for 1 hour. Just give it a few minutes to finish the process. 

 

After that, you can run the Profit & Loss report. Then, you can run and compare the Profit and Loss report in QBO and QBDT. This ensures your books match between the two versions. To learn more about this process, go through this article: Export Your QuickBooks Online Data To QuickBooks Desktop

 

You can visit this resource hub: Getting Started. This link provides articles on how to set up your company information and easily manage your income and expenses in the program. You'll also find some articles to get help for common tasks. 

 

I'm here anytime you have other concerns. Have a great day, @burbz

Level 1

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari v10 and below

 
Moderator

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari ...

Hello there, @MCtax.

 

I’d love to help you today. However, for me to give you the right amount of information, I just need some more details to make sure I'm on the same page with you. Do you have any clarification about the browser discontinuation? 

 

Knowing all these information will help me provide the most accurate resolution to you.

In the meantime, let me share a link which you can use as reference for using other browsers: Discontinuing support for Internet Explorer and old Safari versions.

 

Please update me on this thread. I'll be on a standby for your response. Have a good day!

Level 3

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari v10 and below

Will I need to upgrade from Server 2012?

QuickBooks Team

Re: QuickBooks Online Discontinuation of Support for Internet Explorer 11 and versions of Safari ...

Hi there, @capandhitch2.

 

As long as you meet the system requirements of your QuickBooks Desktop (QBDT), there's no need to upgrade your server.

 

To learn what computer runs the best QuickBooks Desktop experience, you can check these great resources for reference:

If you need more help with your QBDT, you can always contact us anytime.

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