Quickbooks POS

You can just upgrade.

Can you tell me how to upgrade?  Should I go to my intuit account?

Thanks for getting back to us, @KHRabon.

Allow me to share some information and help you get pointed in the right direction.

I'd like to check this for you and get it taken care of myself. However, I won't be able to check your account without asking for sensitive information. I don't want your account information displayed here for security reasons since the Community is a public forum.

It would be best if you reach out to our POS Support team to check the compatibility to ensure your questions are addressed accordingly. They have the necessary tools to get everything running on your end.

To make sure we address your concern on time, contact us from Monday to Friday every 6:00 AM to 6:00 PM PST.

In the meantime, you can check out this article for the answers to the most commonly asked questions about the program: QuickBooks Point of Sale (POS) FAQ. It contains sections about the software and hardware installation, data management, and multi-users to name a few.

If there's anything else that I can help you with, please let me know ion the comment section down below. I'll be always around ready to help.

Thank you so much, I will check this information out and let you know.

At this time we are running Quickbooks Pro 12.0 with 4 workstations,  am I correct that there is no longer support for 12.0?  

Hey there, @KHRabon. 

Thanks for reaching out to the Community. 

You're correct. As our versions of QuickBooks are updated, our tools to support them are also, which means that our tools will only operate on QuickBooks' newer releases. We support our products for up to 3 years. For example, currently, we support 2020-2018. Once 2021 releases, we will then support 2021-2019.  

Check out QuickBooks Desktop service discontinuation policy and upgrade information for more details. 

Please let me know if you have further questions or concerns. You can reach out to the Community at any time. Take care and enjoy the rest of your day!