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QuickBooks Pro 2019 Desktop Updates

Since I updated Pro 2019 this morning, I can not run any reports and can not run HELP either. It exits the program.

3 Comments
QuickBooks Team

Re: QuickBooks Pro 2019 Desktop Updates

Thanks for letting me know about the problem you’re facing, @PravinGo.


Updating QuickBooks to the latest release helps fix minor problems and improve performance. Since you’re unable to run any reports, let’s perform some basic troubleshooting to verify if the issue is with the file or the program itself. 


To start with, open a sample file and run reports using it. Here’s how:

  1. Go to the File menu and select Close Company.
  2. On the No Company Open window, click the Open a sample file drop-down.
  3. Choose a sample file.
  4. Hit Yes on the message prompt to continue.

Sample file 1.PNG Sample file 2.PNG Sample file 3.PNG

 

Once you have accessed it, go to the Reports menu and pull up one report. If you get the same result, I recommend repairing QuickBooks Desktop to resolve any program-related issues or errors. 


Before you begin, you’ll need to prepare the QBDT installation CD or simply download the installer from the website before performing the following steps.

  1. Restart the computer.
  2. Back up your QuickBooks company file.
  3. Go to Start and then Control Panel.
  4. Select Programs and Features
  5. In the list of programs, select QuickBooks.
  6. Choose Uninstall/Change, then click Continue and Next.
  7. Click Repair and then Next. Wait for it to complete.
  8. Once done, hit Finish.

On the other hand, if you’re able to generate a report without QuickBooks crashing, run the Verify and Rebuild Utility Tool to fix the damage on your company file. Make sure to create a backup to avoid any accidental data loss.


I’m adding the steps below for you to follow:

  1. Go to the File menu.
  2. Select Utilities, then Rebuild Data.
  3. Click OK on the QuickBooks Information window. 
  4. Follow the prompt to save a backup.
  5. Hit Close when you see Rebuild has completed.

rebuild 1.PNG rebuild 2.PNG rebuild 3.PNG rebuild 4.PNG

 

Now, perform the same steps above except select verify instead of rebuild. Check out this article for reference: Resolve data damage. In the same link, you’ll find other data damage troubleshooting steps for Windows.


That should do it. Let me know how everything turns out, or if you have any issues after following those steps. I’m always here to keep helping. Have a good one!

Not applicable

Re: QuickBooks Pro 2019 Desktop Updates

Thanks for your help.

 

I tried everything you mentioned but still didn’t work

 

Finally I Restore the window to the date before last Quick book update (Last update was 6/20/19)

 

It works fine but I am afraid to update the Quick Book. I will wait few days before I try to update

 

Thanks

Highlighted
QuickBooks Team

Re: QuickBooks Pro 2019 Desktop Updates

Hello there, @PravinGo.

 

You can download the update from the website to be able to run your reports without any issue. I can help guide you how.

 

To start, you may need to go to the Downloads & Updates page to get the download link for the version of QuickBooks you've purchased. Once done, you can follow these steps:

 

  1. From the Download & Updates page, select a country.
  2. Select your product and version.
  3. Click on Search.
  4. Select Get the latest updates, then Save/Save File to download the update.
  5. When the download completes, double-click to install the update. You may need to restart Windows after the installation finishes.

After the installation, it'll ask you to activate and update it.

 

However, if the problem continues, I'd suggest getting in touch with our Support Team to check this further securely. For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.

 

On the other hand, for further details about updating QuickBooks, you can check these articles:

 

Let me know if you have any other questions about updating QuickBooks. I'll always be here to help you.

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