We hear your sentiments, lovelybugs. It's not the experience we want you to have, as we know how every penny matters to keep your business going. Allow me to route you to the appropriate support for assistance.
We always want to ensure you can get the help you need upon canceling your account and prevent related charges afterward. Hence, I recommend contacting our customer support team. They have all the tools and expertise to guide you thoroughly on deactivating your subscription appropriately. They can also discuss your eligibility for a refund for the overdrawn charges, including when and how to process one.
If you're using QuickBooks Online, you can proceed to these steps:
1. Log in to your QuickBooks Online company.
2. Click on Help (?) and head to the Search tab.
3. Select Contact US, then pick Ask about something else.
3. Enter your concern in the designated box and hit Continue.
4. Choose how you would like to connect with an expert: Start a chat or Get a callback.
Please also note their support hours so you can connect with them accordingly. For more information, visit this page: QuickBooks Online Support.
On the other hand, please utilize this article as your guide if you're using QuickBooks Desktop: Contact QuickBooks Desktop support.
I'm also adding these materials for the detailed process of canceling your account, depending on your product and subscription plan:
Furthermore, you might want to review these resources whenever you decide to reopen your company file to keep track of your business finances:
If you have other concerns when managing your QuickBooks subscriptions, you can rely on us to provide all the information you need to get you back to business. Kindly return to this thread and add your queries below so we can address them as soon as possible.
