Thanks for checking this with us, akbkpr.
We don't have a turn around time for the complete resolution for the issue about receipt forwarding in QuickBooks Online (QBO).
Since you've already reached out to our chat support regarding this, I assure you that updates will automatically apply to your QuickBooks Online once the fix is available.
In case you want to speak directly with a phone support, feel free to reach them by following the steps below:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Get a callback.
- Type in your contact info.
- Select Confirm my call.
You can check out this article for our most updated contact information: Support hours and types.
Learn how to email your expense receipts and bills to get them into QuickBooks Online through this article: Email receipts and bills to QuickBooks Online.
Drop me a reply if I can help you with anything else. Hope you have a good one.